You can contact the Anti-Spam Lab if you have the following issues:
Sending a spam email to the Anti-Spam Lab didn't help. For instructions, see below.
If a Kaspersky application failed to detect a spam email, send it to the Anti-Spam Lab spam@kaspersky.com.
We will analyze all provided examples and use them to improve spam recognition technologies in our applications.
Please follow these guidelines so that we can analyze the spam message:
Mail clients feature email forwarding with minimal loss of headers. Follow the instructions below to forward or save the spam email in the required format.
If your application still fails to detect this kind of spam mail several days after sending a sample to spam@kaspersky.com, send a request to technical support through Kaspersky CompanyAccount and describe your issue in detail. Attach to the request your spam emails in the archive, EML format (preferably), or MSG. Please specify in the request that you have already sent the spam samples to spam@kaspersky.com.
If an email was falsely identified as spam, send a request to technical support through Kaspersky CompanyAccount and describe your issue in detail. Attach to your request the emails falsely identified as spam in the archive, EML format (preferably), or MSG.
If you are forwarding a single email:
If you are forwarding multiple emails:
If you are saving an email in the MSG format:
To forward the spam email as an attachment:
If you are using the application's default settings, you can send emails as attachments using the keyboard shortcut Shift-Alt-F5.
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