If a Kaspersky application failed to detect a spam email, send it to the Anti-Spam Lab spam@kaspersky.com.

We will analyze all provided examples and use them to improve spam recognition technologies in our applications.

How to send a spam email for analysis

Please follow these guidelines so that we can analyze the spam message:

• Only send the emails received within the last 48 hours.
• Send a spam email as an attachment in the EML format (preferably) or MSG. If it is not sent as an attachment or if it is archived we will not be able to analyze it.

Mail clients feature email forwarding with minimal loss of headers. Follow the instructions below to forward or save the spam email in the required format.

If your application still fails to detect this kind of spam mail several days after sending a sample to spam@kaspersky.com, send a request to technical support through Kaspersky CompanyAccount and describe your issue in detail. Attach to the request your spam emails in the archive, EML format (preferably), or MSG. Please specify in the request that you have already sent the spam samples to spam@kaspersky.com.

If an email was falsely identified as spam, send a request to technical support through Kaspersky CompanyAccount and describe your issue in detail. Attach to your request the emails falsely identified as spam in the archive, EML format (preferably), or MSG.

Outlook

If you are forwarding a single email:

1. On the Quick Access toolbar, click New Email.
2. Drag-and-drop the spam email into the new message. The spam email will be attached to the new message as an MSG file.
3. Click Send.

If you are forwarding multiple emails:

1. Select the emails you want to forward and click the Forward button on the Quick Access toolbar. The spam emails will be attached as MSG files in the new message.
2. Click Send.

Outlook 365

If you are saving an email in the MSG format:

1. Open the message you want to save in a new window. 
2. Select File → Save as.
3. Specify the folder in which the message will be saved and enter the file name for the message.
4. Select the MSG format type and click Save.

The Bat!

To forward the spam email as an attachment:

1. Click the Create a new message button on the application toolbar.
2. Drag-and-drop an email or multiple emails into the message editor. The emails will be displayed as EML attachments.
3. Click Send.

If you are using the application's default settings, you can send emails as attachments using the keyboard shortcut Shift-Alt-F5. 

Mozilla Thunderbird

If you are forwarding a single email:

1. Right-click the spam letter's header. In the context menu, select Forward as → Attachment. In the new message editor, the spam letter will be displayed as an EML attachment.
2. Click Send.

If you are forwarding multiple emails:

1. Select a group of spam emails and right-click them. In the context menu, select Forward as attachment. In the new message editor, the spam letters will be displayed as EML attachments.
2. Click Send.