Contacting the Anti-Spam Lab
You can contact the Anti-Spam Lab if you have the following issues:
- A Kaspersky application failed to detect a spam email. For instructions, see below.
- An email was falsely identified as spam. For instructions, see below.
Sending a spam email to the Anti-Spam Lab didn't help. For instructions, see below.
What to do if a Kaspersky application failed to detect a spam email
If a Kaspersky application failed to detect a spam email, send it to the Anti-Spam Lab spam@kaspersky.com.
We will analyze all provided examples and use them to improve spam recognition technologies in our applications.
How to send a spam email for analysis
Please follow these guidelines so that we can analyze the spam message:
- Only send the emails received within the last 48 hours.
- Send a spam email as an attachment in the EML format (preferably) or MSG. If it is not sent as an attachment or if it is archived, we will not be able to analyze it.
- The final size of the email with an attachment must not exceed 20 MB.
Mail clients feature email forwarding with minimal loss of headers. Follow the instructions below to forward or save the spam email in the required format.
What to do if sending a spam email to Anti-Spam Lab didn't help
If your application still fails to detect this kind of spam mail several days after sending a sample to spam@kaspersky.com, send a request to technical support through Kaspersky CompanyAccount and describe your issue in detail. Attach to the request your spam emails in the archive, EML format (preferably), or MSG. Please specify in the request that you have already sent the spam samples to spam@kaspersky.com.
What to do an if email was falsely identified as spam
If an email was falsely identified as spam, send a request to technical support through Kaspersky CompanyAccount and describe your issue in detail. Attach to your request the emails falsely identified as spam in the archive, EML format (preferably), or MSG.
How to forward an email in the required format or save it
Outlook
If you are forwarding a single email:
- On the Quick Access toolbar, click New Email.
- Drag-and-drop the spam email into the new message. The spam email will be attached to the new message as an MSG file.
- Click Send.
If you are forwarding multiple emails:
- Select the emails you want to forward and click the Forward button on the Quick Access toolbar. The spam emails will be attached as MSG files in the new message.
- Click Send.
If you are saving an email in the MSG format:
- Open the message you want to save in a new window.
- Select File → Save as.
- Specify the folder in which the message will be saved and enter the file name for the message.
- Select the MSG format type and click Save.
Outlook 365
If you are saving an email in the MSG format:
- Open the message you want to save in a new window.
- Select File → Save as.
- Specify the folder in which the message will be saved and enter the file name for the message.
- Select the MSG format type and click Save.
The Bat!
To forward the spam email as an attachment:
- Click the Create a new message button on the application toolbar.
- Drag-and-drop an email or multiple emails into the message editor. The emails will be displayed as EML attachments.
- Click Send.
If you are using the application's default settings, you can send emails as attachments using the keyboard shortcut Shift-Alt-F5.
Mozilla Thunderbird
If you are forwarding a single email:
- Right-click the spam letter's header. In the context menu, select Forward as → Attachment. In the new message editor, the spam letter will be displayed as an EML attachment.
- Click Send.
If you are forwarding multiple emails:
- Select a group of spam emails and right-click them. In the context menu, select Forward as attachment. In the new message editor, the spam letters will be displayed as EML attachments.
- Click Send.
