How to get System Watcher logs for a Kaspersky application

Latest update: April 15, 2021 ID: 15544

This article concerns:

  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security

To troubleshoot issues that occur upon malware detection, Kaspersky Technical Support and Virus Lab may require the logs of the System Watcher component.

To get the logs:

  1. Enable the Show hidden folders function. See this article for instructions.
  2. Open the folder: %PROGRAMDATA%/Kaspersky Lab/<name and version of an application>.
    Example for Kaspersky Internet Security 20: %PROGRAMDATA%/Kaspersky Lab/AVP20.0
  3. Copy the SysWHist folder to the Desktop.
  4. Add it to an archive. See this article for instructions.
  5. Send the archive to Kaspersky Technical Support or Virus Lab.
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