How to get installation and removal trace files for Kaspersky Lab products
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General articles: Dumps and reports

 
 
 

How to get installation and removal trace files for Kaspersky Lab products

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2019 Feb 20 ID: 2042
 
 
 
 

If the installation or removal of a Kaspersky Lab home product terminates with an error, please get trace files of the process to help technical support diagnose the issue.

Installation and removal trace files are created automatically in Kaspersky Lab products. By default, the files are saved to the %temp% folder (usually C:\Windows\Temp or C:\Documents and Settings\<profile name>\LocalSettings\Temp) with the names of the following type:

  • kl-install-yyyy-mm-dd-hh-mm-ss.log
  • kl-setup-yyyy-mm-dd-hh-mm-ss.log
 
 
 
 
 

How to locate the trace files

 
 
 
 
 

What to do if the trace files were not created

 
 
 
 
 

How to submit a request to technical support

 
 
 
 
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