How to save a subscription for Kaspersky for Android when restoring your device to factory settings
Latest update: February 03, 2023
ID: 14111
When you restore your device to factory settings, the Kaspersky for Android app will be deleted along with any license information. To save your current subscription, do one of the following before resetting your device:
- Connect the application to My Kaspersky, see this guide.
- If you used the activation code for activating the app, find it and use again. See the guide below.
Connect the app to My Kaspersky.
To learn how to connect the app to My Kaspersky, see this article.
Your subscription details will be saved in your account.
After resetting the device:
- Install Kaspersky for Android. See the Online Help page for instructions.
- Connect the app to My Kaspersky.
The subscription will be activated on your device.
Enter the activation code
After resetting the device:
- Install Kaspersky for Android. See the Online Help page for instructions.
- Enter the activation code. See the Online Help page for instructions.
Information about the subscription will be restored.
If you don’t know where to find the activation code, see the following article sections:
Where is the activation code I bought?
- If you bought the activation code in the online store, your can find your activation code in the message sent to your email address used for purchase.
- If you bought the activation code in a CD format, you will find your activation code on the Quick Start Guide inside the box.
- If you bought the activation code as a renewal card offline, you will find the code on the renewal card.
- If you bought the activation code on My Kaspersky, go to the Subscriptions section and find the activation code in the subscription information block.
How to restore the activation code using the license key
If you don’t have the activation code, you can send us a screenshot with the license key to restore it:
- Open the subscription information in the app. For instructions, see Online Help.
- Take a screenshot of the windows that opens. For instructions, see this article.
- If the issue persists, submit a request to Kaspersky customer service by choosing the topic and filling out the form. Attach the screenshot with the license key to your request.
We will send you the restored activation code.
How to restore the activation code without the license key
- If you bought the license from the Kaspersky online store, contact one of our e-commerce partners. To do so, open this page and choose the Purchase and payment help option. You can identify your e-commerce partner there, find answers to the frequently asked questions and contact support.
- If you made your purchase via a different Kaspersky retail partner, you will need to contact them directly.
