What to do if a local provider blocks Kaspersky servers

This article concerns:

• Kaspersky Endpoint Security 12.0.0 for Windows (version 12.0.0.465)
• Kaspersky Endpoint Security 11.11.0 for Windows (version 11.11.0.452)
• Kaspersky Endpoint Security 11.10.0 for Windows (version 11.10.0.399)
• Kaspersky Endpoint Security 11.9.0 for Windows (version 11.9.0.351)
• Kaspersky Endpoint Security 11.8.0 for Windows (version 11.8.0.384)
• Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
• Kaspersky Endpoint Security 11.6.0 for Windows (version 11.6.0.394)
• Kaspersky Security Center 13 (version 13.0.0.11247)

Issue

In some regions providers may block Kaspersky servers. Because of this, Kaspersky applications do not receive updates.

Solution

Choose one of the following solutions:

• Set up a VPN connection, for example, using Kaspersky Secure Connection. For instructions on using Kaspersky Secure Connection, see Online Help. If your computer is connected to the Internet via a proxy server, establish a VPN connection on this proxy server.
• Go to the network settings and specify as DNS servers Google Public DNS addresses: 8.8.8.8 and 8.8.4.4. See this article for instructions. If your computer is connected to the Internet via a proxy server, go to the proxy server settings and specify Google Public DNS addresses.