Using trace files and AVZ scripts

After you report a problem to Kaspersky Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Embedded Systems Security and to send it to Kaspersky Technical Support. Kaspersky Technical Support specialists may also ask you to create a trace file. The trace file allows following the process of how application commands are performed, step by step, in order to determine the stage of application operation at which an error occurs.

After analyzing the data you send, Kaspersky Technical Support specialists can create an AVZ script and send it to you. With AVZ scripts, it is possible to analyze active processes for threats, scan the protected device for threats, disinfect or delete infected files, and create system scan reports.

For more effective support and troubleshooting of application problems, Technical Support specialists may ask you to change application settings temporarily for purposes of debugging during diagnostics. This may require doing the following:

• Activating the functionality that processes and stores extended diagnostic information.
• Fine-tuning the settings of individual software components, which are not available via standard user interface elements.
• Changing the settings of storage and transmission of diagnostic information that was processed.
• Configuring the interception and logging of network traffic.