"Secure connection is temporarily unavailable" message in Kaspersky VPN Secure Connection

Issue

The "Secure connection is temporarily unavailable" message appears when establishing secure connection in Kaspersky VPN Secure Connection.

Cause

Secure connection is unavailable in the countries where the use of VPN is restricted by law.

Solution

1. Restart the application using this guide.
2. If the issue persists, restart your computer and try to establish secure connection in Kaspersky VPN Secure Connection.
3. If restarting the computer does not solve the issue, follow the steps for the relevant operating system:
   • Windows 11: check whether you have a proxy server disabled. For instructions, see this article (steps 1–9).
   • Windows 10: reset browser settings using this guide.
4. Restart the application and your computer.

What to do if the issue persists

Try waiting for an hour and establishing secure connection afterwards. If the issue persists:

1. Remove Kaspersky VPN Secure Connection using the instructions and reboot the computer.
2. Reset network settings using these instructions.
3. Install Kaspersky VPN Secure Connection again using the instructions and restart the computer.

If the issue persists, submit a request to Kaspersky Customer Service.

 

How to restart the application for Windows 10, 11

 

How to reset browser settings in Windows 10