“The application should be reinstalled” message

Issue

When activating a Kaspersky product, you may get the error message "The application should be reinstalled".

Solution

To fix this problem, reinstall the application:

1. Download the application installer:
   • Kaspersky Basic, Standard, Plus, Premium
   • Kaspersky Security Cloud
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Small Office Security
2. Remove the application. In the Saving objects window, select the License information or Subscription information checkbox. See this article for instructions.
3. Restart your PC.
4. Run the installation file and follow the instructions in these articles:
   • Kaspersky Basic, Standard, Plus, Premium
   • Kaspersky Security Cloud
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Small Office Security
5. Activate the application. For activation guides, see these articles:
   • Kaspersky Basic, Standard, Plus, Premium
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Security Cloud
   • Kaspersky Small Office Security

If the error persists, contact Kaspersky customer service by choosing the topic and filling out the form.