“The application should be reinstalled” message

Latest update: January 27, 2023 ID: 10985


When activating a Kaspersky product, you may get the error message "The application should be reinstalled".


To fix this problem, reinstall the application:

  1. Download the application installer:
  2. Remove the application. In the Saving objects window, select the License information or Subscription information checkbox. See this article for instructions.
  3. Restart your PC.
  4. Run the installation file and follow the instructions in these articles:
  5. Activate the application. For activation guides, see these articles:

If the error persists, contact Kaspersky customer service by choosing the topic and filling out the form.

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