Disconnecting from a remote desktop

If you encounter an error that causes Kaspersky Thin Client to disconnect from a remote desktop, the remote desktop screen closes and shows a message with the malfunction reason.

To resume operation on the remote desktop:

1. Close the error message.
2. Try to connect to the remote desktop.
3. If the connection fails, restart the thin client and try to connect to the remote desktop again.
4. If a connection still cannot be established, please contact your enterprise administrator to fix any physical issues that could be causing Kaspersky Thin Client to disconnect from the remote desktop.
5. If the physical connection is good but you still cannot connect to the remote desktop, please contact Technical Support.