How to gather data from an Android device using the DumpAndroidApps utility and send it to Kaspersky Customer Sevice

Latest update: June 25, 2024 ID: 14691
 
 
 
 

To process requests, Kaspersky Customer Service might need a report generated by the DumpAndroidApps utility. The utility collects the following information from a mobile device:

  • All APK files from the following folders of a mobile device: /data/app, /system/app, /product/overlay, /product/app, /product/priv-app, /system/priv-app, /system_ext/priv-app, and /system_ext/app. These files are copied to the SendToKL.zip archive on the computer.
  • All paths to the APK files on a mobile device are saved to the AndroidApps.txt file. The file will be saved to the SendToKL.zip archive on the computer.
  • All files from the following folders of a mobile device: /sdcard/Download, /system/bin, /system/xbin, /system/lib, and /system/lib64. These files are copied to the SendToKL.zip archive on the computer.

The processed data may be classified as personal data according to the legislation of some countries. The data is provided to analyze the presence of malware on a device from which it was collected. By agreeing to provide your data to Kaspersky, you confirm that it does not contain confidential information. You also confirm that you have read, understood and agreed with the Kaspersky Products and Services Privacy Policy. The data is to be processed according to this policy.

To create a report and send it to Kaspersky, follow the steps:

 
 
 
 

Step 1 for Windows. Prepare the utility

 
 
 
 

Step 1 for macOS. Prepare the utility

 
 
 
 

Step 2. Enable the debugging mode via USB on a mobile device

 
 
 
 

Step 3 for Windows. Creating a report using the utility

 
 
 
 

Step 3 for macOS. Creating a report using the utility

 
 
 
 

Step 4. Sending a report to Kaspersky Customer Service

 
 
 
 
 
 
 

Useful references

The Android Debug Bridge (adb) tool

 
 
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