Main known issues in Kaspersky Internet Security 2013 work

 

Kaspersky Internet Security 2013

 
 
 

Main known issues in Kaspersky Internet Security 2013 work

Back to "Troubleshooting"
2013 Apr 15 ID: 8617
 
 
 
 

Main known issues in Kaspersky Internet Security 2013 are the following:

  • File Anti-Virus may process certain file formats incorrectly. Information about processing errors is displayed in the report on File Anti-Virus operation.
  • In some cases, files that were moved to Quarantine from a local network cannot be restored from Quarantine.
  • Parental Control may improperly process resources that use SPDY.
  • The application does not scan traffic of services that use TLS v1.2.
  • If Kaspersky Internet Security plugins have not been enabled at the first startup of Internet Explorer after the application installation, further activation of those plugins is only possible through the web browser settings.
  • At the first startup of Internet Explorer after the application installation, the web browser for which Kaspersky Internet Security plugins have been enabled, may prompt you to disable those plugins.
  • For Mozilla FirefoxKaspersky Internet Security plugins are disabled by default. Those plugins are activated through the web browser settings.
  • You may be prompted to install a special certificate for encrypted connections to ensure a proper functioning of Opera browser.

Sometimes Kaspersky Internet Security 2013 may malfunction. To resolve the situation, use the information from the Troubleshooting section. Information about resolved issues can be found in the Release info article.

If the resolutions form the Troubleshooting section would not help or the problem is not eliminated by a released patch, then contact Kaspersky Lab Technical Support.

 
 
 
 
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