How to generate reports with the KLlogsGather script for Mac OS (OS X)

 

General articles: Dumps and Reports

 
 
 

How to generate reports with the KLlogsGather script for Mac OS (OS X)

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Latest update: October 11, 2019 ID: 10909
 
 

Download KLlogsGather

Click Download to get the archive containing the KLlogsGather script.

 
 
 

When processing your request, Kaspersky technical support may require reports generated by the KLlogsGather script. The script collects trace files, crash dump files and a System information report.

To generate a report using KLlogsGather:

  1. Download the KLlogsGather.tar archive and extract the files from it.
  2. Open Finder.
  3. Go to ApplicationsUtilities.
  4. Double-click on Terminal.

Opening the Terminal window in macOS

  1. Drag and drop the KLlogsGather file into the Terminal window.
  2. Press Enter on the keyboard.
  3. Wait for the script to complete the required operations.

Finishing the work with the KLlogsGather script

An archive containing SendToKL reports will be created on Desktop. 

Use your My Kaspersky account to send a request to Kaspersky technical support. Describe the issue in detail and attach the SendToKL file to your request.

For information on how to use My Kaspersky, see the Online Help page.

 
 
 
 
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