How to get a dump file of AVP.EXE process for Kaspersky Lab products
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How to get a dump file of AVP.EXE process for Kaspersky Lab products

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2018 Jan 31 ID: 8006
Once a Kaspersky Lab product is installed, there may occur situations when the product stops responding or stops unexpectedly, for example, at the start of the operating system or an application. In this case, a Kaspersky Lab product may conflict with other software installed on your PC or with other drivers.

If by some reasons, the product dump file is not created automatically, in this case you get dump of the AVP.EXE process manually. For this, perform the following actions:


1. Download the utility for the dump creation


2. Get the dump file of the avp.exe process


3. Send the received archive to Kaspersky Lab

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