How to collect network traffic logs with WireShark

To troubleshoot issues with your network connection, Kaspersky Technical Support may require the network traffic logs. You can collect them in the Wireshark application. To get the logs:

1. Download and install the application from the WireShark website.
2. Open the application and click .

3. Select the interface for log collection and click Start.
4. When selecting a network interface, look at the activity graph and select an active interface. You can also run the ipconfig /all command and see which interface corresponds to the primary IP address of the computer.

4. Reproduce the problem.
5. Click .

6. Select File → Save As and save the logs in the default format.

7. Add the files to an archive. See this article for instructions.

The network traffic logs will be collected.