How to collect network traffic logs with WireShark

Latest update: July 14, 2022 ID: 13130

To troubleshoot issues with your network connection, Kaspersky Technical Support may require the network traffic logs. You can collect them in the Wireshark application. To get the logs:

  1. Download and install the application from the WireShark website.
  2. Open the application and click The Capture options button in WireShark.

Wireshark main window

  1. Select the interface for log collection and click Start.
  2. When selecting a network interface, look at the activity graph and select an active interface. You can also run the ipconfig /all command and see which interface corresponds to the primary IP address of the computer.

Selecting the interface for log collection in WireShark

  1. Reproduce the problem.
  2. Click The Stop capturing packets button in WireShark.

Disabling logging in WireShark

  1. Select File → Save As and save the logs in the default format.

Saving the WireShark logs

  1. Add the files to an archive. See this article for instructions.

The network traffic logs will be collected.

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