Error 1711 when installing a Kaspersky application

This article concerns:

• Kaspersky Security Cloud
• Kaspersky Internet Security
• Kaspersky Anti-Virus
• Kaspersky Total Security
• Kaspersky Small Office Security

During the installation of a Kaspersky application the following error may appear: “Error 1711. An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.”

Solution

1. Check if there is enough free space on the disk. To find out how much space you may need, check the system requirements:
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Security Cloud
   • Kaspersky Small Office Security
   • Kaspersky Free

   Free up some space, if necessary. For instructions, see this this article.

2. Clear the following folders from temporary files:
   • %temp%
   • %systemroot%\Temp

   For instructions, see this this article.

What to do if the issue persists

If the issue persists, send a request to Kaspersky technical support with a detailed description of the issue:

• Through My Kaspersky, if you are using Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus or Kaspersky Total Security. See the Online Help page for instructions.
• Through Kaspersky Small Office Security Management Console, if you are using Kaspersky Small Office Security. See the Online Help page for instructions.