Error 1711 when installing a Kaspersky application

Latest update: April 04, 2023 ID: 15490

This article concerns:

  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security
  • Kaspersky Free

During the installation of a Kaspersky application the following error may appear: “Error 1711. An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.”


  1. Check if there is enough free space on the disk. To find out how much space you may need, check the system requirements:

    Free up some space, if necessary. For instructions, see this article.

  2. Clear the following folders from temporary files:
    • %temp%
    • %systemroot%\Temp

    For instructions, see this this article.

What to do if the issue persists

If the issue persists, contact Kaspersky Customer Service by choosing the topic and filling out the form.

Customer Service for Kaspersky Free is not provided. You can ask a question about your issue on our Forum or look it up in the existing topics.

If you want full Customer Service, buy and install a supported Kaspersky application for home.

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