Error 1711 when installing a Kaspersky application


Error 1711 when installing a Kaspersky application

Back to "Installation errors"
Latest update: July 04, 2022 ID: 15490

This article concerns:

  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security
  • Kaspersky Free

During the installation of a Kaspersky application the following error may appear: “Error 1711. An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.”


  1. Check if there is enough free space on the disk. To find out how much space you may need, check the system requirements:

    Free up some space, if necessary. For instructions, see this this article.

  2. Clear the following folders from temporary files:
    • %temp%
    • %systemroot%\Temp

    For instructions, see this this article.

What to do if the issue persists

If the issue persists, contact Kaspersky technical support by choosing the topic and filling out the form.

Technical support is not provided for Kaspersky Free. Try looking up a solution for your problem on our Forum or create a new topic with a detailed description of the issue.

If you require full technical support, buy a supported antivirus solution for home, for example Kaspersky Internet Security.

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