Error 1711 when installing a Kaspersky application

 
 

Error 1711 when installing a Kaspersky application

Back to "Installation errors"
Latest update: June 01, 2020 ID: 15490
 
 
 
 

This article concerns:

  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security
 
 
 
 

During the installation of a Kaspersky application the following error may appear: “Error 1711. An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.”

Solution

  1. Check if there is enough free space on the disk. To find out how much space you may need, check the system requirements:

    Free up some space, if necessary. For instructions, see this this article.

  2. Clear the following folders from temporary files:
    • %temp%
    • %systemroot%\Temp

    For instructions, see this this article.

What to do if the issue persists

If the issue persists, send a request to Kaspersky technical support with a detailed description of the issue:

 
 
 
 
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