Error “Could not enable some protection components”

Issue

Your Kaspersky application shows the error message “Could not enable some protection components” or “An update error has occurred”.

Cause

An error occurred during installation of the application.

Solution

1. Check if the Base Filtering Engine service is present in the system and enabled See this article for instructions. 
2. If Base Filtering Engine is enabled, but the issue persists, try reinstalling the application:
   1. Download the installer for the latest version of the application that you are using
      • Kaspersky Basic, Standard, Plus, Premium
      • Kaspersky Internet Security
      • Kaspersky Anti-Virus 
      • Kaspersky Total Security 
      • Kaspersky Security Cloud
      • Kaspersky Small Office Security
   2. Remove the application. In the Saving objects window, select the License information or Subscription details checkbox. See this article for instructions.
   3. Restart your PC.
   4. Run the installation file and follow the instructions in these articles:
      • Kaspersky Basic, Standard, Plus, Premium
      • Kaspersky Internet Security
      • Kaspersky Anti-Virus
      • Kaspersky Total Security
      • Kaspersky Security Cloud
      • Kaspersky Small Office Security
   5. The application will be activated automatically. If this doesn’t happen, activate the application manually. See the Online Help page for instructions.
      • Kaspersky Basic, Standard, Plus, Premium
      • Kaspersky Internet Security
      • Kaspersky Anti-Virus 
      • Kaspersky Total Security 
      • Kaspersky Security Cloud
      • Kaspersky Small Office Security

What to do if the issue persists

If the issue persists, submit a request to Kaspersky customer service by choosing the topic and filling out the form.