How to protect your PC against file-encrypting ransomware


Safety 101: Protection tips


How to protect your PC against file-encrypting ransomware

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Latest update: October 23, 2019 ID: 10952

Ransomware is a kind of file-encrypting malware that encrypts your files and then demands ransom for decrypting them. Some of the programs encrypt the files without demanding ransom.

No one can guarantee that your files will be decrypted after you pay ransom.
Follow the recommendations below to prevent the infection.

General recommendations


Recommendations for configuring system settings


Recommendations on configuring Kaspersky products


Recommendations on decrypting files


If you have discovered a suspicious file that might have infected your computer or encrypted your files, you can:

  • Scan files for known malware and report a false alarm or a new hostile program at Kaspersky VirusDesk
  • Send a request to Kaspersky technical support via the My Kaspersky portal. Attach the suspicious file to your request and write in the description section “possible ransomware”.
    For instructions on how to use My Kaspersky, see the Online Help page.
  • Send the files for analysis to Add a suspicious file to a ZIP or RAR archive. Set the word “infected” as a password for the archive and select the checkbox Encrypt file names. See this article for instructions.

Setting password nd encryption for the archive


Possible ransomware file locations

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