Incorrect password error upon activation of a Kaspersky application

Latest update: October 22, 2021 ID: 15478


The Incorrect password error occurs when you are trying to get an activation code for a Kaspersky application using a password given by the service provider.


  1. Make sure the password you are entering is correct. Check the following:
    • Keyboard layout is correct.
    • Caps Lock is off.
    Try entering the password again.
  2. If the issue persists, contact the internet service provider to make sure you have been provided with the correct password.

What to do if the issue persists

If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.

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