Error 2771 when installing a Kaspersky Lab application



Error 2771 when installing a Kaspersky Lab application

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2018 Sep 06 ID: 10924

In some cases you may encounter the error 2771 when installing a Kaspersky Lab application. The error indicates that the currently installed version of a Kaspersky Lab product should be removed manually. 

Removing an application with a standard Windows tool

  1. Run the Uninstall wizard. See the detailed guide in this article

Removing an application with the kavremover utility

If the error persists, try using the kavremover utility. Please note that the license info will be removed from your computer, so you will have activate the newer version of the product again.

If the solutions above did not help

If the methods above did not resolve the issue, send a request to Kaspersky Lab Technical Support via the My Kaspersky portal. For more information on how to use My Kaspersky, see the respective Online Help page.

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