Using trace files and AVZ scripts

After you report a problem to Kaspersky Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Security for Windows Server and to send it to Kaspersky Technical Support. Kaspersky Technical Support specialists may also ask you to create a trace file. The trace file allows following the process of how application commands are performed, step by step, in order to determine the stage of application operation at which an error occurs.

After analyzing the data you send, Kaspersky Technical Support specialists can create an AVZ script and send it to you. With AVZ scripts, it is possible to analyze active processes for threats, scan the protected device for threats, disinfect or delete infected files, and create system scan reports.