Problems installing a Kaspersky application due to virus infection


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Problems installing a Kaspersky application due to virus infection

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Latest update: July 09, 2020 ID: 2712

The article concerns the following Kaspersky applications version and earlier:

  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security
  • Kaspersky Free

When your computer is infected, malicious software may prevent Kaspersky applications from being installed. Possible issues:

  • The installation wizard won’t start. Installation does not start after running the installation file.
  • The installation wizard quits before the application is installed.
  • The installation wizard returns an error.
  • The setup wizard does not start after the installation is compete.

If you experience any of these problems, try scanning your computer for viruses using one of the following free tools:


What to do if the issue persists

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