I forgot my password. What should I do?


General articles: Product settings


I forgot my password. What should I do?

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Latest update: February 20, 2020 ID: 14674

This article concerns:

  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus 
  • Kaspersky Total Security
  • Kaspersky PURE 3.0
  • Kaspersky Free

To prevent other users from accessing the application, set a password that will be required for closing the application, removing it from the computer, or changing its settings. If you forget the password, disable it. See instructions below.

If you forgot a My Kaspersky account password, an activation code, an access code for Kaspersky Safe Kids, a secret code for Kaspersky Internet Security for Android, or a master password for Kaspersky Password Manager, see instruction in this article.

Passwords to encrypted vaults created in Kaspersky Total Security or Kaspersky Security Cloud cannot be disabled. If you forgot your password to an encrypted vault, you will need to create a new vault.

Entering the password for a Kaspersky application


How to disable password for uninstalling, closing or configuring an application


What to do if the issue persists

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