How to disable the password for a Kaspersky application if you've forgotten it

This article concerns:

• Kaspersky Anti-Virus 
• Kaspersky Internet Security
• Kaspersky Total Security
• Kaspersky Security Cloud
• Kaspersky CRYSTAL 3.0

Use the instructions from this article to disable the password which restricts access to the Kaspersky application settings. If you forgot a password to your secure vault created through Kaspersky Total Security or Kaspersky Security Cloud, it will not be possible to restore it. You will need to create a new vault.

If you can’t remember the password for your Kaspersky application, disable it: 

1. Download the archive with the password disabling tool.
2. Open the folder with the archive.

3. Right-click the archive and select Extract All.

4. Specify a folder to extract the files to and click Extract.

5. Boot the computer in Safe Mode. See this article for instructions. 

Step 5 is mandatory. Disabling the password for the Kaspersky application is only possible in Windows Safe Mode.

6. Open the folder containing the files from the archive and run the file KLAPR.bat.

• The command prompt will open.

7. Press any key on the keyboard. You will see a message that the password has been disabled successfully.

8. Close the command prompt and reboot the computer.

What to do if the issue persists