Note that it's only possible to reset password for a Kaspersky application when booting the computer in Safe Mode. See Step 5 for details.

1. Download the archive with the password resetting tool.
2. Open the folder with the archive.

3. Right-click the archive and select Extract All.

4. Specify the folder to which the files will be extracted and click Extract.

5. Boot the computer in Safe Mode. See this article for instructions. 

Step 5 is mandatory.

6. Open the folder with the files extracted from the archive and run the KLAPR.bat file.

• The command prompt will open.

7. Press any key on the keyboard. You will see a message stating that the password has been reset successfully.

8. Close the command prompt and restart the computer.

The password to your Kaspersky application will be reset. Closing the application, uninstalling it or configuring its settings will no longer require password. You can set a new password if needed.

If your Kaspersky application still asks for the password:

1. Create a restore point. See the Microsoft support website for instructions.
2. Uninstall your Kaspersky application using the kavremover tool. See this article for instructions.

3. Install the Kaspersky application again. 

If reinstalling the application didn't help

• Сontact Kaspersky technical support by choosing the topic and filling out the form.
• Try looking for a solution in the Community or create a new topic there with the detailed description of the issue and wait for other community members to comment on it.