How to disable the password for a Kaspersky application if you've forgotten it


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How to disable the password for a Kaspersky application if you've forgotten it

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Latest update: 2019 Aug 07 ID: 14674

This article concerns:

  • Kaspersky Anti-Virus 
  • Kaspersky Internet Security
  • Kaspersky Total Security
  • Kaspersky Security Cloud
  • Kaspersky CRYSTAL 3.0

Use the instructions from this article to disable the password which restricts access to the Kaspersky application settings. If you forgot a password to your secure vault created through Kaspersky Total Security or Kaspersky Security Cloud, it will not be possible to restore it. You will need to create a new vault.

Entering the password for a Kaspersky application

If you can’t remember the password for your Kaspersky application, disable it: 

  1. Download the archive with the password disabling tool.
  2. Open the folder with the archive.

Opening the folder with the downloaded archive

  1. Right-click the archive and select Extract All.

Extracting files from the archive

  1. Specify a folder to extract the files to and click Extract.

Selecting the target folder

  1. Boot the computer in Safe Mode. See this article for instructions. 

Step 5 is mandatory. Disabling the password for the Kaspersky application is only possible in Windows Safe Mode.

  1. Open the folder containing the files from the archive and run the file KLAPR.bat.

Running the file to disable the password for a Kaspersky application

  • The command prompt will open.

The command prompt

  1. Press any key on the keyboard. You will see a message that the password has been disabled successfully.

Resetting the password for a Kaspersky application

  1. Close the command prompt and reboot the computer.
The password for your Kaspersky application will be disabled.

What to do if the issue persists

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