Responding to a user request to restore Authentication Agent account credentials

To create and send the user sections of the response to the request for restoration of the user name and password of an Authentication Agent account:

  1. Open the Kaspersky Security Center Administration Console.
  2. In the Managed devices folder of the Administration Console tree, open the folder with the name of the administration group that includes the computer of the user who has requested restoration of the user name and password of an Authentication Agent account.
  3. In the workspace, select the Devices tab.
  4. On the Devices tab, select the computer of the user who has requested restoration of the user name and password of an Authentication Agent account and right-click to open the context menu.
  5. In the context menu, select Grant access in offline mode.

    The Grant access in offline mode window opens.

  6. In the Grant access in offline mode window, select the Authentication Agent tab.
  7. In the Encryption algorithm in use section, select the type of encryption algorithm.
  8. In the Account drop-down list, select the name of the Authentication Agent account created for the user who is requesting recovery of the Authentication Agent account name and password.
  9. In the Hard drive drop-down list, select the encrypted hard drive for which you need to recover access.
  10. In the User request section enter the blocks of request dictated by the user.

    The contents of the sections of the response to the user's request for recovery of the user name and password of an Authentication Agent account will be displayed in the Access key field.

  11. Dictate the contents of the blocks of reply to the user.
Page top