Known issues

While using the app, take into account your device's specifics and follow the guidelines in the documentation for your device.

Kaspersky Password Manager has the following known issues:

• The vault status icon might not be displayed in the notification bar on certain devices even though the corresponding setting is turned on.
• On HTC devices, you can only enter the password into the password field in English using the standard keyboard. You can't change the language. To use the app on HTC devices, use a password that contains only symbols found in the English keyboard layout.
• Setting up the app for the first time on a new device may take considerable time if the existing cloud storage is too big.
• Changing the master password may take considerable time if the existing cloud storage is too big.
• After the license expires, the app prompts the user to download images from the cloud storage to Kaspersky Password Manager. This may take considerable time if the user has selected a large number of images not previously downloaded.
• Considerable time may be required to simultaneously add a large number of images to the cloud storage. If Kaspersky Password Manager stops responding, the sync will continue the next time the app is started.
• Issues with autofilling logins and passwords in Chrome:
  • If the app prompts to turn on accessibility features while the setting is already enabled, try to turn it off and then turn it on again. If the problem persists, restart the device or contact Technical Support.
  • On certain devices, logins and passwords may not be autofilled or may not be autofilled correctly in Chrome. This may be due to specifics of the firmware. To resolve the issue:
    • On Huawei devices, you can add Kaspersky Password Manager to the list of apps that are never stopped by the system when the device is blocked.
    • On Xiaomi devices, you can add Kaspersky Password Manager to the list of apps that are allowed to run in the background.
• Kaspersky Safe Kids content filtering is not applied to websites that you open from Kaspersky Password Manager.