[Topic 153889]

Kaspersky Password Manager

[Topic 151294]

About Kaspersky Password Manager

Kaspersky Password Manager protects all your passwords and other sensitive information (for example, passport details, and financial or medical records) with a single master password. You can install Kaspersky Password Manager on desktop computers, laptops, and mobile devices running Microsoft Windows, macOS, Android, or iOS to keep all your data safe and in sync.

Keep your passwords and other important information at your fingertips

Kaspersky Password Manager stores the following types of information:

• Logins and passwords for websites and apps
• Bank card details
• Documents
• Addresses
• Text notes

For more information, see Data types protected by Kaspersky Password Manager.

Automatically fill out forms and sign in to websites

When you open a website that requires a login and password, Kaspersky Password Manager uses the stored website accounts to fill out forms or sign you in automatically. Learn more.

Protect your sensitive information

Kaspersky Password Manager stores all data in encrypted form and decrypts it only when you enter your master password. Kaspersky Password Manager doesn't store your master password anywhere, and no one knows it except for you. There is no way to access your data without the master password—if you lose it, you will also lose access to your data. Learn more.

If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password. Find more information about configuring and using fingerprint authentication in the Android Help.

Generate strong passwords

Use Password Generator to generate passwords that are unique, strong, and compliant with the highest security standards. Learn more.

Sync data across multiple devices

Keep your data up-to-date and consistent on all your devices and restore your data if you replace or lose a device. Learn more.

Manage your data online

Manage all your data on My Kaspersky and access it from any device connected to the Internet. Learn more.

[Topic 166477]

What's new in this version

This Help applies to Kaspersky Password Manager 9.2.7.XX or later.

[Topic 153891]

Hardware and software requirements

You can install Kaspersky Password Manager for Android on a smartphone or tablet that meets the following requirements:

• 150 MB of free disk space
• ARM v.5, ARM v.7, or x86 processor
• 320*480 and higher screen resolution
• Android 4.1–9.x operating system
• Internet connection (for downloading and installing Kaspersky Password Manager, activating the premium version, connecting to My Kaspersky, syncing data across devices, and receiving updates)

[Topic 153892]

How Kaspersky Password Manager protects your data

Kaspersky Password Manager encrypts data using a symmetric key algorithm based on the Advanced Encryption Standard (AES). A key is derived from your master password using Password-Based Key Derivation Function 2 (PBKDF2).

The AES algorithm is used worldwide to protect top-secret data. This algorithm has low RAM requirements, which means your data is encrypted and decrypted within seconds.

Master password

The master password is a single password that Kaspersky Password Manager uses to protect all your data, including other passwords. You create the master password during the initial setup of Kaspersky Password Manager. Every time you try to access the data vault, Kaspersky Password Manager prompts you for the master password. If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

It is recommended that you set a master password that is at least eight characters long and contains uppercase and lowercase letters, digits, and special characters.

For security reasons, Kaspersky Password Manager doesn't store the master password on any of your devices or in cloud storage. We recommend that you memorize your master password, or write it down and keep it in a secure place, because it can't be restored or recovered if forgotten.

If you forget your master password, you will no longer be able to access your data. In this case, you will have to create a new vault and protect it with a new master password. Then you will be able to add new data to the vault.

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[Topic 156626]

Data types protected by Kaspersky Password Manager

You can add several types of entries to Kaspersky Password Manager and organize your entries by moving them into folders.

Website and app accounts

An account is a combination of a login and password required to authenticate a user on a website or in an app.

For websites, Kaspersky Password Manager saves the following information to the entry:

• Website name. Use a meaningful website name to quickly find the website that you want to edit or log in to.
• Website address. Kaspersky Password Manager uses this field to recognize a website's sign-in page and offer accounts you can use to sign in.
• Accounts. You can save multiple accounts for a website. For example, you might have personal and business email addresses from the same email provider.

For apps, Kaspersky Password Manager saves the following information to the entry:

• App name. Use a meaningful name to quickly find the entry you need.
• Accounts. You can save multiple accounts for an app.

For quicker access, accounts for websites and accounts for apps are stored separately.

Bank cards

You can add bank card numbers, other details, PINs, and the card issuer's customer support contact information to Kaspersky Password Manager.

Addresses

You can save addresses, names, email addresses, and phone numbers in address entries.

Documents

You can store important documents (for example, scanned Passports/IDs and PDF files) in Kaspersky Password Manager to keep them safe and always close at hand.

Notes

You can use notes to store any kind of text information.

Notes are encrypted and stored the same way as other data types.

You can use the clipboard to copy and paste note text to a web page or application.

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[Topic 153893]

Install and uninstall the app

[Topic 153894]

Install the app

1. Open the Play Store app on your device.
2. Find Kaspersky Password Manager by entering Kaspersky Password Manager in the app's search field, and tapping ENTER.
3. Select Kaspersky Password Manager in the search results.

   The app page opens.

4. On the app page, tap Install.
5. View the list of permissions Kaspersky Password Manager needs.
   • If you agree to grant the app required permissions, tap Install.

     The installation of the app begins.

   • If you refuse to grant the app required permissions, tap Back.

     This cancels the installation of the app.

For more information on using Google Play, go to Google Play Help Center.

If a device running the Android operating system has modified firmware, there is an increased risk that the device will be hacked and your data will be stolen or corrupted.

[Topic 153895]

Uninstall the app

1. Tap Settings > Apps > Kaspersky Password Manager > Uninstall.

   The name of the section for managing apps may vary depending on the device model.

   The uninstallation confirmation window opens.

2. Confirm uninstallation of the app.

Uninstallation of Kaspersky Password Manager begins.

[Topic 179125]

Update the app

[Topic 179126]

Update the app manually

You can update Kaspersky Password Manager using the Google Play service.

To update the app using Google Play you must:

• Have a Google Account.
• Link your device to your Google Account.
• Have access to the Internet.

For more information on using Google Play, go to Google Play Help Center.

Update Kaspersky Password Manager manually

[Topic 154394]

Data conversion when updating the app to version 9.0 or later from previous versions

If you update to Kaspersky Password Manager 9.0 or later from earlier versions, your web accounts, app accounts, and notes will remain unchanged. However, your identities will be converted to bank card, address, and note entries. If an identity contains a bank card without a number, Kaspersky Password Manager fills it out with zeros. Kaspersky Password Manager saves identity fields containing information other than bank card or address data (e.g. personal information, financial or business information) to new notes.

Beginning with Kaspersky Password Manager 9.0, the app is not compatible with previous versions of the app.

In Kaspersky Password Manager 9.0 or later, your data will be permanently converted to the new format. If you have a previous version of Kaspersky Password Manager on other devices connected to the same My Kaspersky account, you must update the app to version 9.0 or later to sync data across your devices and cloud storage. Alternatively, you can create a new My Kaspersky account to use with previous versions of the app.

[Topic 179046]

Update the app to version 9.2 or later

You must update the app to version 9.2 or later on all your devices connected to the same My Kaspersky account to correctly sync your data across devices and cloud storage.

The entry types and entry fields you can use may vary in different versions of Kaspersky Password Manager. For example, document categorization is available on desktop computers running macOS and Windows, but unavailable on mobile devices. When you update to Kaspersky Password Manager 9.2 or later, your vault database becomes more flexible. This improvement lets you connect different versions of the app to one My Kaspersky account, so you can use the same database with different versions of the app on your devices.

If your devices with different versions of Kaspersky Password Manager 9.2 or later are connected to the same My Kaspersky account, some entries or entry fields in your vault may be unavailable in the following cases:

• You have added an entry of a new type, which is not supported in a previous version of the app.

  New-type entries are available only on devices with the recent versions of the app. On devices with previous versions, the app shows the number of new-type entries, which can't be displayed. When you use a previous version of the app and you switch from the premium version to the free version, you can choose to use all or none of these entries in the free version.

• You have filled out a new field that is not supported in a previous version of the app.

  New field types are available only on devices with the latest version of the app. If you have entries with new field types, the previous version of the app warns you that some data in these entries cannot be displayed properly.

• Some entry types are no longer supported in the latest version of the app.

  Kaspersky Password Manager describes these entries as old-type. You can only sync old-type entries between devices with previous versions of the app. When you update the app, Kaspersky Password Manager will save all your data from these entries. When you switch to the free version of the app, the old-type entries are displayed as active and automatically selected for use in the free version. Old-type entries are not counted against the limitations of the free version.

• Some fields are no longer supported in the latest version of the app.

  Kaspersky Password Manager describes such fields as retired. Retired fields are synced between devices with the latest version as well as with previous versions of the app. You can edit retired fields only in previous versions of the app.

[Topic 153898]

Get started with Kaspersky Password Manager

1. Start Kaspersky Password Manager on your mobile device.
2. In the alerts that appear, allow the app access to system features required to complete the installation.

   The initial window of Kaspersky Password Manager opens.

3. If you want to view the information about main app features in this version, swipe the screen to the right.
4. Tap Get started to continue.

   The Please confirm that you have fully read, understood, and accept the terms and conditions of the following documents window opens.

5. Tap Read below the End User License Agreement checkbox to review the terms of the End User License Agreement.
6. Tap Read below the Products and Services Privacy Policy checkbox to read the Products and Services Privacy Policy, which describes how data is handled.
7. Do one of the following:
   • If you don't agree with the terms of the End User License Agreement or the Products and Services Privacy Policy, cancel the app set up process and don't use the app.
   • If you agree with the terms of the End User License Agreement and the Products and Services Privacy Policy, confirm your acceptance by selecting the appropriate checkboxes and tap Confirm.

   The Confirm button becomes available only if you confirm that you have fully read, understood, and accepted the terms of both the End User License Agreement and the Products and Services Privacy Policy.

8. Sign in to My Kaspersky:
   • If you already have a My Kaspersky account, enter your credentials and tap Sign in.

     If you enter the password incorrectly several times in a short period, you will need to enter characters from a picture to pass the Security Check.
     If you have enabled two-step verification for your My Kaspersky account, you will need to enter a code sent to your mobile device in an SMS message.

   • If you do not have a My Kaspersky account, tap Create account and complete the registration process. A message with an account activation link is sent to the email address you specify. Tap the link to confirm your registration.

   Your mobile device is connected to My Kaspersky.

9. In the Statement regarding data processing for marketing purposes window, review the terms of the statement required for Kaspersky Lab to make more beneficial offers to you.
10. Do one of the following:
    • If you accept the terms of the Statement regarding data processing for marketing purposes, tap Accept, and in the alert that appears, tap Accept again.

      You can revoke your acceptance in the app settings at any time.

    • If you want to accept the terms of the statement later, tap Skip.
11. In the Kaspersky Password Manager is ready to start window, tap Continue.
12. Create a master password for a new vault: enter a new master password twice and tap Continue.
13. If you want the app to access your vault from Chrome easily, tap Turn on to turn on accessibility for the app:
    1. Tap Continue.
    2. Find and tap Kaspersky Password Manager in the list of accessibility services.
    3. Turn on Accessibility.
    4. In the alert that appears, confirm the action.

    The accessibility features for Kaspersky Password Manager is enabled.

14. If your device is running Android 6.0 or later, enable the extension to allow windows to be displayed over other apps.

    On certain devices (for example, Xiaomi), you might be prompted to do this on Android 5.0 or later.

15. If you want to use fingerprint authentication to unlock the vault, select the Unlock your vault with a fingerprint check box.

    The fingerprint authentication feature is disabled in Kaspersky Password Manager on certain devices. Kaspersky Lab specialists consider that fingerprint access to the app might be unsafe on those devices.

    Also you can enable using fingerprint authentication in Kaspersky Password Manager later in the app settings.

16. Tap Turn on if you want to fill in login and password fields on websites automatically.
17. If you have accepted the Statement regarding data processing for marketing purposes and you want to receive notifications about new features and useful updates, at the top of the window, tap Yes.

    You can also enable notifications from Kaspersky Password Manager in the app settings at any time. The terms of the Statement regarding data processing for marketing purposes must be accepted.

Kaspersky Password Manager is ready to use on your mobile device.

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[Topic 179815]

About two-step verification

Two-step verification may be unavailable in your region. For more details, see the My Kaspersky help.

Two-step verification prevents bad guys from signing in to your My Kaspersky account even if they know your password. To verify your identity, we also send a unique security code to you via SMS. We use the phone number you save on My Kaspersky. This means that both your password and your phone are needed to sign in to your account.

You can turn on two-step verification on My Kaspersky. If you change your phone number, you can update it on My Kaspersky. If you are already signed in to your account on a device, nothing will change for you. For detailed instructions, see the My Kaspersky help.

The security code sent to your phone number in an SMS message is valid for a short period. If it expires, request another security code.

If you haven't received an SMS message with a security code

[Topic 153900]

App interface

After you enter the master password and unlock the vault, the main app window opens.

The main app window consists of the quick access bar and working area (see the picture below).The quick access bar provides quick access to Kaspersky Password Manager features and settings. To open the quick access bar, tap .

The app interface

[Topic 153901]

Licensing

[Topic 73374]

About the End User License Agreement

The End User License Agreement (License Agreement) is a binding agreement between you and AO Kaspersky Lab that stipulates the terms on which you may use the app.

Carefully read the License Agreement before you start using the app.

By installing Kaspersky Password Manager, you confirm that you understand and accept the terms of the License Agreement. If you don't accept the terms of the License Agreement, cancel installation of Kaspersky Password Manager and don't use the app.

[Topic 151306]

About the license

A license is a right to use the app, granted under the End User License Agreement.

A license entitles you to:

• Use the app on one or more devices.
• Get assistance from Technical Support.
• Receive updates.

Kaspersky Password Manager is available in two versions:

• Free version. The free version of the app is distributed free of charge and can be used for an unlimited period of time. If you use the free version of Kaspersky Password Manager, the number of entries that you can add to the vault is limited.
• Premium version. If you buy a license for the premium version of Kaspersky Password Manager, you can add an unlimited number of entries to the vault. Licenses for the premium version of Kaspersky Password Manager are time-limited.

  When your license for the premium version of Kaspersky Password Manager expires, you can either renew it or switch to the free version. If you switch to the free version and have more entries than are allowed in the free version, you must choose which entries to keep. All other data will remain in the vault but will be unavailable for use.

After your license for the premium version of Kaspersky Password Manager expires, you may be offered a grace period during which you can continue using the app without limitations. If you don't renew your license by the end of the grace period, the app will switch to the free version. To switch back to the premium version, buy a new license.

[Topic 153856]

About the subscription

A subscription for Kaspersky Password Manager Premium is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices). You can order a subscription for Kaspersky Password Manager from a service provider (for example, on Google Play or the App Store).

You can manage your subscription via your personal account page on the service provider's website (for example, via your Apple account or Google Account).

A subscription can be renewed automatically or manually. An auto-renewed subscription automatically renews at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period. When a subscription expires, you might be granted a grace period, during which the application remains fully functional.

Buying a license or ordering a subscription for Kaspersky Password Manager Premium does not cancel your other subscriptions that include Kaspersky Password Manager Premium. To avoid additional charges, make sure you have canceled or disabled auto-renew for subscriptions that you don’t need.

Cancel a subscription for Kaspersky Password Manager Premium or switch to manual renew

1. Go to your personal account page on the service provider's website.
2. Check if there are any active subscriptions that include Kaspersky Password Manager Premium.
3. Cancel or disable auto-renew for subscriptions that you don’t need.

[Topic 151308]

Upgrade to the premium version

If you use the free version of Kaspersky Password Manager, the number of entries that you can add to the vault is limited.

If you use the premium version of Kaspersky Password Manager under a license or by subscription for another Kaspersky Lab application, you can switch to a license for Kaspersky Password Manager when your current license or subscription expires.

Get a license

[Topic 154049]

Renew a license

Kaspersky Password Manager checks if the license for the premium version of the app is available every time the app is started.

If you use the premium version of the app, you can find out the number of days remaining until your license expires by viewing the information about the license.

If the license has expired, Kaspersky Password Manager prompts you to switch to the free version of the app or renew the license.

Renew a license

[Topic 151307]

Switch to the free version

When your license for the premium version of Kaspersky Password Manager expires, you can switch to the free version.

In the free version, you can keep a limited number of entries. If you have more entries than are allowed in the free version, the app prompts you to choose which entries you want to keep using in the free version. The other entries will be saved as inactive and will be available only for viewing.

To continue using the app, you can select up to 15 entries you want to use in the free version. You can postpone your selection for 1 month after your license for the premium version of Kaspersky Password Manager expires. After this period, you must make your choice to continue using the app.

We recommend that you download your images and PDF files from the cloud storage to your local vault before switching to the free version. Otherwise, the inactive documents will be deleted from the cloud storage and unavailable for use in the app.

After you have updated the Kaspersky Password Manager to version 9.2 or later, you may have

old-type entries

Old-type entries are the entries no longer supported in the latest version of the app.

new-type entries

New-type entries are the entries not supported in previous versions of the app.

Old-type entries are not counted against the limitations of the free version. Old-type entries are displayed as active and automatically selected for use in the free version.

You can choose to use all or none of the new-type entries in the free version. If you have more than 15 entries belonging to the new-type entries in your vault, you can switch Kaspersky Password Manager to the free version only on a device with the latest version of the app installed.

If you have less than 15 active entries, you can activate inactive entries.

Select data to use with the free version

[Topic 154047]

View information about the license

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Free version or Premium version.

   The Subscription window opens.

View the information about your license and the number of entries you can use in Kaspersky Password Manager.

[Topic 166860]

Data provision

[Topic 166972]

Compliance with European Union law

When distributed in the European Union, Kaspersky Password Manager complies with the terms of the General Data Protection Regulation (GDPR).

When you accept the End User License Agreement and Privacy Policy, you confirm that you are of the required age to install Kaspersky Password Manager within the European Union. After Kaspersky Password Manager is installed, you will be offered to read and accept the terms and conditions required for initial setup and use of Kaspersky Password Manager.

There is also an additional statement you will be asked to accept: the Statement regarding data processing for marketing purposes that is required so that Kaspersky Lab could make more beneficial offers to you. If you choose to accept this statement, you will be able to decline it in the app settings at any time.

To comply with the General Data Protection Regulation (GDPR), when updating Kaspersky Password Manager to version 9.1 or later, you will be asked to again accept the End User License Agreement, Products and Services Privacy Policy, and the Statement regarding Data Processing for Marketing Purposes.

View, accept and decline additional terms and conditions

According to the terms of the GDPR, you have the right to remove or obtain all your personal data from Kaspersky Lab. When you contact Technical Support to remove or obtain personal data, you should provide your computer’s unique IDs.

Provide IDs to Technical Support to remove personal data

[Topic 151305]

About provided data

You can view information about the data provided to Kaspersky Lab using previous versions of the application:

• Kaspersky Password Manager 9.2.2.14
• Kaspersky Password Manager 9.2
• Kaspersky Password Manager 9.1.12
• Kaspersky Password Manager 9.1.5.392
• Kaspersky Password Manager 9.1
• Kaspersky Password Manager 9.0

View the app version

Data provided to Kaspersky Lab using Kaspersky Password Manager 9.2.7:

1. For the Rightholder and/or its Partners to fulfill their obligations under this License Agreement, the Rightholder needs to receive and process information, as follows:
   • Management of acquired licenses and operation mode of the Software via the Web-Portal

     The Web Portal helps You remotely manage Your acquired licenses and operation mode of the Software. This functionality requires that the Rightholder receive from Your Computer and process Your email address and the unique identifier in the Rightholder’s services, information about the installed Software, the acquired license, information about the Computer, specifically:

     • Web-Portal account login and password, user ID, Computer locale, flag indicating whether the user agrees to provide his / her e-mail address to receive personalized marketing offers
     • Temporary identifier for user authentication in Kaspersky Lab services, data on Software authentication in Kaspersky Lab services, session identifier for the authentication of Software installation
     • Service ID, Computer ID, Computer type and name, OS type and version, Software ID, Software locale and version
   • Providing You with the core functionality of the acquired Software

     The core functionality of the Software as described in the User Manual is to provide safe storage of Your account information (logins and passwords), data about Your bank cards, addresses, notes, images, and other important information during use of the Computer. To provide this core functionality, while You are using the Software the Rightholder has to receive from Your device and process information about the installed Software, the acquired license, the scanned objects, information about the Computer, the Computer’s activity on the internet, specifically:

     • Information about user authentication: Web-Portal account login and password, user ID, temporary identifier for user authentication in Kaspersky Lab services, data on Software authentication in Kaspersky Lab services, session identifier for the authentication of Software installation, service ID
     • Information about the Computer: Computer ID, type, name, model, brand, OS type, and version, hostname, SHA-256 hash sum of the device (MAC + My Kaspersky user ID), detection technology and its version
     • Information about the Software: Software ID, version, build number, locale, Kaspersky Password Manager service ID, protocol version, installation ID, session ID, IP address, and domain name of website which triggered action by the Software
     • Identifier of entry in the password database, entry type (account, address, bank card, image, note), encrypted entry contents, encrypted preview of image, hash of master password, password database version, and encryption parameters
     • Item identifier on Google Play, purchase identifier, purchase time and status, purchase receipt for My Kaspersky registration, transaction identifier, and protocol version

     The list of data provided to the database may vary in different Software versions, according to the User guide for the particular version. These differences do not stop the database from being shared by other compatible versions of Software.

2. Data processing by providers of Third-Party services. The work of the specific functionality of the Software is provided via access and/or use of Third-Party services as specified in this License Agreement. For the fulfillment of obligations under this License Agreement, the provider of the Third-Party services needs to receive and process information, as follows:
   • Information received by the provider of the Third-Party services directly from the Software

     To provide the core functionality of the Software, the provider of the Third-Party services has to receive and process User ID and images that You upload during use of the Software. Images are encrypted locally on the Computer using the End User's password and sent to the provider already encrypted over a secure channel.

     The Rightholder is not responsible for the processing of data when You use the Third-Party services. By using the Software to access and/or use third-party services, you are responsible for acquainting yourself with the data processing rules and procedures described in the privacy policy of the provider of the Third-Party services.

     The provider of the Third-Party service processes information in accordance with its privacy policy. You can find and read its complete content at https://aws.amazon.com/privacy/.

     To ensure the uninterrupted operation of the Software the provider of the Third-Party services has to process and receive the following information about the license You have acquired, and the Computer where You will install the Software, specifically:

     • Information about an abnormal termination (crash) of the Software: unique event identifier, date and time of the Software installation and event, identifier indicating the screen orientation, text of the error message, flag indicating whether the Software was running in the background, battery level, and battery discharge rate; if a fatal signal was raised, its name and integer code
     • Information about the Software installed on the Computer: the Software bundle identifier and the full version number of the Software, the uint64 instruction pointer of every frame of every currently running thread
     • For each binary image loaded into the application: its name, UUID, byte size, and the uint64 base address at which it was loaded into RAM
     • Information about the Computer: OS and version, Computer model, CPU architecture, total RAM and amount currently used, total disk space and amount currently used, flag indicating whether the Computer is rooted
     • If available in the runtime, the plain-text method or function name containing each instruction pointer, the uint64 value of each register on the CPU, a Boolean indicating whether the device's proximity sensor was triggered
     • Name and version of the operating system
     • Android ID and Android Advertising ID

     The Rightholder is not responsible for the processing of data when You use the Third-Party services. By using the Software to access and/or use third-party services, you are responsible for acquainting yourself with the data processing rules and procedures described in the privacy policy of the provider of the Third-Party services.

     The provider of the Third-Party service processes information in accordance with its privacy policy. You can find and read its complete content at https://try.crashlytics.com/terms/.

3. When You provide Your data through the Software to the Rightholder, the Rightholder handles it according to its Privacy Policy, which describes, in particular, the manner by which the Rightholder protects Your data, where the Rightholder processes Your data, and your rights as the data subject. You can find and read its complete content at https://www.kaspersky.com/products-and-services-privacy-policy.
4. For the purpose of improving the quality of the app and analyzing user satisfaction, you agree to automatically provide the following information:
   • User's review
   • Rating
   • Device operating system
   • Device model
   • App version
   • Device locale
   • License type
5. To improve operational protection, you agree to automatically provide the following information:
   • App name
   • App version
   • Device locale
   • License status
   • Device operating system
   • Redirect link type
6. To comply with legislation, you agree to automatically provide the following information:
   • App ID
   • App version
   • Device ID
   • Installation ID
   • Agreement ID
   • Agreement version
   • User verdict
   • Verdict time
7. To support two-step verification on My Kaspersky, you need to provide a security code sent to your device in an SMS message.
8. To ensure the security of your My Kaspersky account, you need to provide the CAPTCHA characters.
9. Vault will be synced with your personal storage on the Rightholder's trusted partners’ servers around the world. These data, along with the data on your device, are stored encrypted. Your personal secret key is used to perform the encryption. The Rightholder and Partners are unable to access your data. To use the software, you must register your Account by providing your email address. Keep in mind that uninstalling the software from your device does not delete the data from the servers used in the synchronization process. These data may be completely deleted only after deleting your Account. To do this, contact Kaspersky Lab Technical Support.
10. The Rightholder processes data for marketing purposes in accordance with this Marketing Statement in order:
    • To improve the quality, appearance, and performance of the Rightholder’s Software, products, services, and infrastructure by analyzing users' experience, interactions, and level of satisfaction with the Software.
    • To offer You security solutions that best match Your needs.
    • To provide You with the relevant content and advertisement.
    • To create categories of groups of users based on certain parameters in order to provide relevant information to these groups about maintaining security level, marketing offers, and promotional materials.

    Certain data which is processed under this Marketing Statement could be considered personal data according to laws of some countries. With Your consent, the following data will be automatically sent on a regular basis to the Rightholder under this Marketing Statement.

    • Information about Software installed on the Computer:
      • Software version
      • Name of the store where the application was obtained
      • Timestamp of the first launch of the software
      • Package name and version
      • Pseudonymous app-instance identifier
      • Application ID in Firebase services
      • Application platform and ID
    • Information about the use of the Software:
      • Event type and value
    • Information about the User’s computer where the Software is installed:
      • Computer brand, category, model
      • Information about the language (locale) of the operating system
    • Information about the User:
      • Country of residence
      • Campaign and name of channel that attracted the User
    • Advertising ID
11. The Rightholder uses third-party information systems to process data. Their data processing is governed by the privacy statements of such third-party information systems. The following are the third-party information systems that the Rightholder uses and the data they process:
    • To AppsFlyer:
      • Information about the installed Software: name and version, Software ID, installation date on the User's Computer, first launch flag, date of the first launch, and preinstalled Software flag.
      • Information about the User's Computer: type, brand, model name, unique identifier, information about the type of network connection, language (locale) of the Computer, IP address, operating system version, User’s computer name, Android ID, User Agent.
      • Name of the mobile operator, carrier.
      • Information about the AppsFlyer SDK used in the Software: SDK version and build number, AppsFlyer transaction identifier, Advertiser ID, flag indicating use of the Advertiser ID, Rightholder’s unique identifier in the AppsFlyer service, AppsFlyer license key.
      • User’s unique identifier in Google services.
      • Timestamp and name of the event about which data is submitted, value of the event counter.

      Data is forwarded to AppsFlyer over a secure channel. Information about how data is processed in AppsFlyer is published at: https://www.appsflyer.com/privacy-policy/.

    • To Firebase:
      • Information about Software installed on the Computer: instance ID, version, name of the store where the application was obtained, timestamp of the first launch of the Software, app foreground or background state, app package name, a pseudonymous app-instance identifier, network, and the following corresponding information: response codes, payload size in bytes, response times, duration times for automated traces.
      • Information about the use of the Software: event type and value, functional mode (free/premium), license name and name of the Software window or dialog that is active when data is submitted.
      • Information about the Users’ Computer where the Software is installed: Computer brand, category, model and orientation, RAM and disk size, version and language (locale) of the operating system; information about whether the application was first opened in the last 7 days or more than 7 days ago.
      • Carrier, radio/network information, IP address, geography, locale/language, signal strength, jailbroken or rooted status of device, battery level and battery-charging state.
      • Advertising ID, Android ID.
      • Information about the User: User’s age category and gender, country of residence, and list of interests.

      Data is forwarded to Firebase over a secure channel. Information about how data is processed in Firebase is published at: https://www.firebase.com/terms/privacy-policy.html.

    • To Google Analytics:
      • Software version, Software name in the Google service, Software ID and product ID in the Google service.
      • Unique identifier of the instance of application installation on the Computer, and information about the language (locale) of the device.
      • Screen resolution; name of the Software window or dialog that is active when data is submitted; time stamps of the start and end of the period during which the selected window or dialog was active; duration of the session during which the window was active.
      • Version of the protocol used to submit data to Google Analytics.
      • Identifier of the event about which data is submitted.
      • Identifiers of application operations and the result of these operations.
      • User’s unique identifier in Google services.

      Data is forwarded to Google Analytics over a secure channel. Information about how data is processed in Google Analytics is published at: https://policies.google.com/technologies/partner-sites.

    • To BigQuery:
      • Information about Software installed on the Computer: Software version, name of the store where the application was obtained, timestamp of the first launch of the software, package name and version, pseudonymous app-instance identifier, application ID in Firebase services, application platform and ID.
      • Information about the use of the Software: event type and value.
      • Information about the User’s computer where the Software is installed: computer brand, category, model, information about the language (locale) of the operating system.
      • Information about the User: country of residence, campaign and name of channel that attracted the User.
      • Advertising ID.

      Data is forwarded to BigQuery over a secure channel. Information about how data is processed in BigQuery is published at: https://cloud.google.com/terms/data-processing-terms.

[Topic 153903]

Start and stop the app

Start the app

For security reasons, Kaspersky Password Manager automatically blocks access to the vault after a specified period of inactivity. By default, the vault is locked automatically after your device has been idle for 1 minute. You can access your data only when the vault is unlocked.

Unlock the vault

By default, Kaspersky Password Manager stops working when the device is turned off.

You can quit the app manually if Task Manager is installed on the device.

[Topic 154022]

Websites

[Topic 154023]

About website accounts

A website account is a combination of a login and password required to authenticate a user on a website.

For websites, Kaspersky Password Manager saves the following information to the entry:

• Website name. Use a meaningful website name to quickly find the website that you want to edit or log in to.
• Website address. Kaspersky Password Manager uses this field to recognize a website's sign-in page and offer accounts you can use to sign in.
• Accounts. You can save multiple accounts for a website. For example, you might have personal and business email addresses from the same email provider.

You can open websites from Kaspersky Password Manager. The app opens the website in its safe browser, automatically enters your login and password, and signs you in to the website. You can also open websites in Chrome and fill out the login and password fields using the Kaspersky Password Manager extension.

On devices running Android 5.0 or later, Kaspersky Password Manager can automatically fill in logins and passwords only in Chrome. To allow this you must turn on the accessibility features in Chrome. If your device is running Android 6.0 or later, enable the extension to allow windows to be displayed over other apps. On certain devices (for example, Xiaomi), you might be prompted to do this on Android 5.0 or later.

You can add, edit, or remove website accounts and copy them to the clipboard. You can organize your entries by selecting them and moving them into a folder.

[Topic 154024]

About the safe browser

Kaspersky Password Manager includes a safe browser. In this browser, the app automatically signs you in to websites using your website accounts. The Kaspersky Password Manager safe browser verifies website certificates and protects your data from being intercepted.

[Topic 154025]

Add a website account

Add a website account from the Kaspersky Password Manager window

Add a website account from a browser window

You can save multiple accounts for signing in to the same website.

When you visit a website using Chrome, Kaspersky Password Manager prompts you to choose the account you want to use to sign in from the list of available accounts. If you sign in to a website added to Kaspersky Password Manager with a login that has not yet been added to Kaspersky Password Manager, the app automatically recognizes the login as new and prompts you to add another account for the website. If you sign in to a website with an existing login but a new password, Kaspersky Password Manager prompts you to save the new password for the existing account.

[Topic 154026]

Edit a website entry

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Websites.
4. In the Websites window, select the entry that you want to edit.
5. Tap > Edit.

   The entry window opens.

6. In the Website accounts section, change a previously added account or add a new one.
7. Tap Save.

[Topic 154027]

Autofill forms and automatic sign in to websites

When you visit a website, Kaspersky Password Manager searches for accounts that you have saved for that website. Based on the search results and your current settings, Kaspersky Password Manager may either sign you in, offer accounts to choose from, or prompt you to create a new account:

• If there is one account for the website, Kaspersky Password Manager fills out the login and password.
• If there are multiple accounts for the website, Kaspersky Password Manager prompts you to choose the account that you want to sign in with.
• If there are no accounts for the website, Kaspersky Password Manager prompts you to add one.

Kaspersky Password Manager saves the last 5 websites you open from the main app window or the Kaspersky Password Manager extension. You can view your browsing history by tapping Recents on the quick access bar.

On devices running Android 5.0 or later, Kaspersky Password Manager can automatically fill in logins and passwords only in Chrome. To allow this you must turn on the accessibility features in Chrome. If your device is running Android 6.0 or later, enable the extension to allow windows to be displayed over other apps. On certain devices (for example, Xiaomi), you might be prompted to do this on Android 5.0 or later.

Open and automatically sign in to a website from the Kaspersky Password Manager window

Sign in to a website using the browser extension

[Topic 154028]

Copy data from a website account

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Websites.
4. In the Websites window, expand a website entry whose data you want to copy.
   • If you want to copy a particular record, tap next to it.
   • If you want to copy all data saved for the entry, tap > Copy all.

     Kaspersky Password Manager copies the following data to the clipboard:

     • The website entry name
     • The website address
     • For each account added to the entry, the account name, login, password, and comment

Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

[Topic 154029]

Apps

[Topic 154030]

About app accounts

An app account is a combination of a login and password required to authenticate a user in an app.

For apps, Kaspersky Password Manager saves the following information to the entry:

• App name. Use a meaningful name to quickly find the entry you need.
• Accounts. You can save multiple accounts for an app.

You can add, edit, or remove app accounts and copy them to the clipboard. You can organize your entries by selecting them and moving them into a folder.

[Topic 154031]

Add an app entry

You can save multiple accounts for signing in to the same app.

Add an app entry from the Kaspersky Password Manager window

[Topic 154032]

Edit an app account

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Apps.
4. In the Apps window, select the entry that you want to edit.
5. Tap > Edit.

   The entry window opens.

6. In the App accounts section, change a previously added account or add a new one.
7. Tap Save.

[Topic 154034]

Copy data from an app account

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Apps.
4. In the Apps window, expand the app entry whose data you want to copy, and do one of the following:
   • If you want to copy a particular record, tap next to it.
   • If you want to copy all data saved for the entry, tap > Copy all.

     Kaspersky Password Manager copies the following data to the clipboard:

     • The app entry name
     • For each account added to the entry, the account name, login, password, and comment

Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

[Topic 153907]

Bank cards

[Topic 153908]

About bank cards

You can add bank card numbers, other details, PINs, and the card issuer's customer support contact information to Kaspersky Password Manager.

You can add, edit, or remove bank cards and copy them to the clipboard. You can organize your entries by selecting them and moving them into a folder.

[Topic 153909]

Add a bank card

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Bank cards > .

   The Bank card window opens.

4. In the Name field, enter a name for the entry (you can use the name of the issuing bank, for example).
5. In the Primary details section, fill in the fields related to your bank card: card number, card holder, card expiration date, CVC2/CVV2 code, and PIN. If the field contains important financial details, Kaspersky Password Manager hides them and displays dots instead. To view these details, tap . Instead of entering the card number manually, you can scan it by tapping .
6. In the Extras section, fill in the optional fields.
7. If needed, add a comment in the Comment section.
8. Tap Save.

The bank card entry appears in the Bank cards window. If you want to open bank card details, expand the entry and tap Open.

[Topic 153910]

Copy data from a bank card

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Bank cards.
4. In the Bank cards window, expand a bank card entry you want to copy.
5. Tap Open.

   The bank card window opens.

6. Tap next to a field to copy it.
7. Tap to view important financial details (for example, PIN).

Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

[Topic 153911]

Documents

[Topic 153912]

About documents

You can store important documents (for example, scanned Passports/IDs and PDF files) in Kaspersky Password Manager to keep them safe and always close at hand. You can organize your documents by selecting them and moving them to a folder.

[Topic 153913]

Add an image

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Documents > .

   The gallery window opens.

   If an alert appears, allow Kaspersky Password Manager to access the requested content on your device.

4. Do one of the following:
   • If you want to add one image, select it from the gallery, tap Save, or tap to take a new picture.

     Using third-party camera software to add images to Kaspersky Password Manager might be unsafe. Pictures taken using such camera software appear in the device's gallery and might be accessed by intruders. Use third-party camera software at your own risk.

     The image window opens. You can enter a name for the entry, add a comment, and tap to rotate your image. Tap Save to save changes.

   • If you want to add several images, select them from the gallery.

     Kaspersky Password Manager starts adding the selected images into the vault.

5. If you add images from the gallery, Kaspersky Password Manager prompts you to delete the original image from your device for security reasons. Do one of the following:
   • Tap Delete to delete the original image from your device and keep only its copy in the vault.
   • Tap Don't delete to leave the original image as is.

The entries appear in the Documents window. If you want to view the image details, expand the entry and tap Open.

[Topic 153914]

Download images from your vault

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Documents.
4. In the Documents window, select an image you want to download.
5. Tap > Save to device.
6. In the window that opens, select the destination folder and tap OK.

[Topic 179079]

Add a PDF file

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Documents > .

   The gallery window opens.

   If an alert appears, allow Kaspersky Password Manager to access the requested content on your device.

   Kaspersky Password Manager does not display PDF files located on an SD card.

4. Select one PDF file you want to store in Kaspersky Password Manager, or tap Select and choose several PDF files.

   Kaspersky Password Manager starts adding the selected documents into the vault.

   Kaspersky Password Manager can't add password-protected PDF files or files larger than 20 MB.

The entries appear in the Documents window. If you want to view details of the PDF file, expand the entry and tap Open. You can also edit the entry name or add a comment, if needed.

[Topic 179080]

Download PDF files from your vault

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Documents.
4. In the Documents window, select a PDF file you want to download.
5. Tap > Save to device.
6. In the window that opens, select the destination folder and tap OK.

[Topic 166085]

Troubleshooting

Kaspersky Password Manager may display an error when you add documents to the vault.

Page top

[Topic 153915]

Addresses

[Topic 153916]

About addresses

You can save addresses, names, email addresses, and phone numbers in address entries.

You can add, edit, or remove addresses and copy them to the clipboard. You can organize your entries by selecting them and moving them into a folder.

[Topic 153917]

Add an address

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Addresses > .

   The Address window opens.

4. In the Name field, enter a name for the entry.
5. In the Address details section, tap Country to select a country and fill in the fields related to your street address.
6. In the Personal details section, fill in the fields related to your name.
7. In the Phone numbers section, tap Add phone number to enter your phone number into the relevant field. You can add multiple phone numbers.
8. In the Emails section, tap Add email to enter your email address into the relevant field. You can add multiple email addresses.
9. Tap Save.

The address entry appears in the Addresses window. If you want to view the address details, expand the entry and tap OPEN.

[Topic 153918]

Copy data from an address

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Addresses.
4. In the Addresses window, expand an address entry whose data you want to copy.
5. Tap OPEN.

   The address window opens.

6. Tap next to a field to copy it.

Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

[Topic 154012]

Notes

[Topic 154013]

About notes

You can use notes to store any kind of text information.

Notes are encrypted and stored the same way as other data types.

You can use the clipboard to copy and paste note text to a web page or application. You can organize your entries by selecting them and moving them into a folder.

[Topic 154014]

Create a note

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Notes > .

   The Note window opens.

4. In the Name field, enter a name for the note.
5. In the text field, type the text of the note.
6. Tap Save.

The note appears in the Notes window. If you want to view the entire text of the note, expand the entry and tap OPEN.

[Topic 154015]

Copy a note

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Notes.
4. In the Notes window, select a note you want to copy.
5. Tap > Copy all.

Kaspersky Password Manager copies the note name and text to the clipboard. Kaspersky Password Manager keeps the copied data in the clipboard for the period specified in the Kaspersky Password Manager settings.

[Topic 166709]

Password Generator

[Topic 166488]

Generate a strong password

The security of your data largely depends on the strength of your password. A password is considered strong if it contains at least eight characters, including uppercase and lowercase Latin letters, digits, and special characters. Kaspersky Password Manager generates unique and strong passwords. You can specify the password length and choose whether to include digits and special characters. You can use Password Generator when you create a new website account or change your password for an existing account.

Generate a strong password

[Topic 166489]

View the Password Generator history

Kaspersky Password Manager saves the last 5 generated passwords copied to the clipboard, in case you forget them. You can view your copied passwords in the Password Generator history. The app stores copied passwords on your device and doesn't sync them across other devices.

View the Password Generator history

[Topic 153919]

Settings

[Topic 153920]

Set up autolock

For security reasons, Kaspersky Password Manager automatically blocks access to the vault after a specified period of inactivity. By default, the vault is locked automatically after your device has been idle for 1 minute. You can access your data only when the vault is unlocked.

Set up autolock

[Topic 153921]

Clear Clipboard data

For security reasons, Kaspersky Password Manager removes data copied to the clipboard after a specified period, so your sensitive information stays protected and can't be stolen. By default, the clipboard is cleared after 30 seconds.

Clear Clipboard data

[Topic 153922]

Use fingerprint authentication

If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

If a device running the Android operating system has modified firmware, using fingerprint authentication with Kaspersky Password Manager can be unsafe. The fingerprint authentication feature is disabled in Kaspersky Password Manager on certain devices. Kaspersky Lab specialists consider that fingerprint access to the app might be unsafe on those devices.

Use fingerprint authentication

Find more information about configuring and using fingerprint authentication in the Android Help.

[Topic 166986]

Enable autofilling passwords in Chrome

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap Settings.
4. Select the Offer to fill in passwords in Chrome checkbox.

[Topic 175675]

Enable/disable notifications

You can receive notifications about new features and useful updates in Kaspersky Password Manager.

Enable notifications

Disable notifications

[Topic 151309]

Change the master password

For security reasons, we recommend that you change your master password on a regular basis. If you suspect that your master password has been compromised, change it immediately.

Change your master password

[Topic 153923]

Sign out of My Kaspersky

1. Go to the Devices section of My Kaspersky.
2. On the panel of the device, on which you want sign out of your My Kaspersky account, select Kaspersky Password Manager.
3. Expand the application panel and click Disconnect application in the lower part of the application panel.

   The confirmation dialog opens.

4. Confirm the operation.

   The app is disconnected from My Kaspersky.

All unsynced data on the device will be lost.

To continue using Kaspersky Password Manager on the device, you must sign in to a My Kaspersky account again.

[Topic 153924]

Other tasks

[Topic 156932]

Sort and group entries

By default, entries are displayed in alphabetical order. You can sort entries manually and create folders to group entries. You can add entries of any type to a folder. Folders are always displayed before entries in alphabetical order and can't be sorted manually. Folders sync across your devices. Sort settings don't sync across devices.

Sort entries manually

If you have manually sorted entries in a section, all newly added entries are displayed at the end of the section in alphabetical order. Entries sorted in the Websites section are automatically sorted the same way in the browser extension.

Create a folder

Move entries to a folder

You can reset custom sort settings to display all entries in alphabetical order. If you reset custom sort settings, they can't be restored.

Reset sort order

[Topic 151303]

Sync data across devices

When you add data to your vault on one device, the application automatically sends this data to cloud storage, and then from cloud storage to your other devices that have Kaspersky Password Manager installed and that are connected to My Kaspersky using the same My Kaspersky account. Keeping your data up-to-date and consistent on all your devices also helps restore your data if you replace or lose a device.

The status of data synchronization is displayed in the synchronization window.

Sync data manually

[Topic 157014]

Add entries to Favorites

1. Unlock the vault by entering the master password and tapping Unlock.

   If your device is running Android 6.0 or later, supports fingerprint authentication, and fingerprint authentication is enabled in the app settings, you can use it to unlock your vault instead of entering the master password.

2. In the main app window, tap or swipe the screen to the right.

   The quick access bar appears on the left.

3. On the quick access bar, tap All entries or the section that contains an entry you want to add to Favorites.

   The All entries window or a window with entries of the selected type opens.

4. Select the entry you want to add to Favorites.
5. Tap > Add to Favorites.

Kaspersky Password Manager adds the entry to your Favorites. You can view all entries added to Favorites by tapping Favorites on the quick access bar.

[Topic 166483]

Use Recents

Kaspersky Password Manager saves the last 5 websites you open from the main app window or the Kaspersky Password Manager extension.

View recently visited websites

[Topic 140974]

Manage your vault online

You can manage data in your vault from any device connected to the Internet.

Access your vault online

[Topic 151310]

If you forget the master password

For security reasons, Kaspersky Password Manager doesn't store the master password on any of your devices or in cloud storage. We recommend that you memorize your master password, or write it down and keep it in a secure place, because it can't be restored or recovered if forgotten.

If you forget your master password, you will no longer be able to access your data. In this case, you will have to create a new vault and protect it with a new master password. Then you will be able to add new data to the vault.

Create a new data vault protected with a new master password

[Topic 154050]

Disconnect a device from My Kaspersky

You can disconnect your device from My Kaspersky, for example, if you no longer want to use the device. Disconnecting a device from My Kaspersky will also disconnect all Kaspersky Lab apps installed on the device. If an app requires a connection to My Kaspersky to function properly, you will not be able to use that app after the device is disconnected from My Kaspersky.

Disconnect a device from My Kaspersky

To continue using Kaspersky Password Manager on the device, you must sign in to a My Kaspersky account again.

[Topic 70331]

Contact Technical Support

This section describes how to get technical support and the terms on which it is available.

[Topic 98011]

How to get technical support

If you cannot find a solution to your issue in the application documentation or in any of the sources of information about the application, we recommend that you contact Technical Support. Technical Support specialists will answer all your questions about installing and using the application.

Before contacting Technical Support, please read the support rules.

You can contact Technical Support in one of the following ways:

Technical support is available only to users who have purchased a license for the application. No technical support is provided to users of free versions.

[Topic 35517]

Get technical support on My Kaspersky

My Kaspersky is a one-stop online resource for managing the protection of your devices and activation codes for Kaspersky Lab applications and for requesting technical support.

To access My Kaspersky, you must have an account. Register by entering your email address and creating a password.

You can receive technical support via My Kaspersky in the following ways:

• Send email requests to Technical Support.
• Contact Technical Support without using email.
• Track the status of your requests in real time.

You can also view a complete history of your technical support requests.

Email request to Technical Support

When sending a request to Technical Support by email, specify the following information:

• Message subject
• Application name and version number
• Operating system name and version number
• Problem description

The answer from Technical Support to your question is sent to your My Kaspersky account and to the email address that you indicated when registering your account.

[Topic 161667]

Known issues

While using the app, take into account your device's specifics and follow the guidelines in the documentation for your device.

Kaspersky Password Manager has the following known issues:

• The vault status icon might not be displayed in the notification bar on certain devices even though the corresponding setting is turned on.
• On HTC devices, you can only enter the password into the password field in English using the standard keyboard. You can't change the language. To use the app on HTC devices, use a password that contains only symbols found in the English keyboard layout.
• Setting up the app for the first time on a new device may take considerable time if the existing cloud storage is too big.
• Changing the master password may take considerable time if the existing cloud storage is too big.
• After the license expires, the app prompts the user to download images from the cloud storage to Kaspersky Password Manager. This may take considerable time if the user has selected a large number of images not previously downloaded.
• Considerable time may be required to simultaneously add a large number of images to the cloud storage. If Kaspersky Password Manager stops responding, the sync will continue the next time the app is started.
• Issues with autofilling logins and passwords in Chrome:
  • If the app prompts to turn on accessibility features while the setting is already enabled, try to turn it off and then turn it on again. If the problem persists, restart the device or contact Technical Support.
  • On certain devices, logins and passwords may not be autofilled or may not be autofilled correctly in Chrome. This may be due to specifics of the firmware. To resolve the issue:
    • On Huawei devices, you can add Kaspersky Password Manager to the list of apps that are never stopped by the system when the device is blocked.
    • On Xiaomi devices, you can add Kaspersky Password Manager to the list of apps that are allowed to run in the background.
• Kaspersky Safe Kids content filtering is not applied to websites that you open from Kaspersky Password Manager.

[Topic 153925]

Sources of information about the app

Kaspersky Password Manager page on the Kaspersky Lab website

On the Kaspersky Password Manager page on the Kaspersky Lab website, you can view general information about the application, its functions, and features.

Kaspersky Password Manager page in the Knowledge Base

The Knowledge Base is a section on the Kaspersky Lab Technical Support website.

On the Kaspersky Password Manager page in the Knowledge Base, you can read articles that provide useful information, recommendations, and answers to frequently asked questions on how to buy, install, and use the application.

Articles in the Knowledge Base may provide answers to questions that relate both to Kaspersky Password Manager as well as to other Kaspersky Lab applications. Articles in the Knowledge Base may also contain Technical Support news.

Discuss Kaspersky Lab applications with the community

If your question does not require an immediate answer, you can discuss it with Kaspersky Lab experts and other users in our community.

In the community, you can view discussion topics, post your comments, and create new discussion topics.

An Internet connection is required to access website resources.

If you can't find a solution to your problem, contact Technical Support.

[Topic 153926]

Legal

[Topic 34744]

AO Kaspersky Lab

Kaspersky Lab is a world-renowned vendor of systems protecting computers against digital threats, including viruses and other malware, unsolicited email (spam), and network and hacking attacks.

In 2008, Kaspersky Lab was rated among the world’s top four leading vendors of information security software solutions for end users (IDC Worldwide Endpoint Security Revenue by Vendor). Kaspersky Lab is the preferred vendor of computer protection systems for home users in Russia (IDC Endpoint Tracker 2014).

Kaspersky Lab was founded in Russia in 1997. It has since grown into an international group of companies with 38 offices in 33 countries. The company employs more than 3,000 skilled professionals.

Products. Kaspersky Lab products provide protection for all systems, from home computers to large corporate networks.

The personal product range includes security applications for desktop, laptop, and tablet computers, smartphones and other mobile devices.

The company offers protection and control solutions and technologies for workstations and mobile devices, virtual machines, file and web servers, mail gateways, and firewalls. The company's portfolio also features specialized products providing protection against DDoS attacks, protection for industrial control systems, and prevention of financial fraud. Used in conjunction with centralized management tools, these solutions ensure effective automated protection for companies and organizations of any size against computer threats. Kaspersky Lab products are certified by major test laboratories, compatible with software from diverse vendors, and optimized to run on many hardware platforms.

Kaspersky Lab virus analysts work around the clock. Every day they uncover hundreds of thousands of new computer threats, create tools to detect and disinfect them, and include their signatures in databases used by Kaspersky Lab applications.

Technologies. Many technologies that are now part and parcel of modern anti-virus tools were originally developed by Kaspersky Lab. It is no coincidence that many other developers use the Kaspersky Anti-Virus engine in their products, including: Alcatel-Lucent, Alt-N, Asus, BAE Systems, Blue Coat, Check Point, Cisco Meraki, Clearswift, D-Link, Facebook, General Dynamics, H3C, Juniper Networks, Lenovo, Microsoft, NETGEAR, Openwave Messaging, Parallels, Qualcomm, Samsung, Stormshield, Toshiba, Trustwave, Vertu, and ZyXEL. Many of the company’s innovative technologies are patented.

Achievements. Over the years, Kaspersky Lab has won hundreds of awards for its services in combating computer threats. Following tests and research conducted by the reputed Austrian test laboratory AV-Comparatives in 2014, Kaspersky Lab ranked among the top two vendors by the number of Advanced+ certificates earned and was ultimately awarded the Top Rated certificate. But Kaspersky Lab's main achievement is the loyalty of its users worldwide. The company’s products and technologies protect more than 400 million users, and its corporate clients number more than 270,000.

[Topic 151312]

Information about third-party code

Information about third-party code is contained in the About section on the quick access bar.

[Topic 151311]

Trademark notices

Registered trademarks and service marks are the property of their respective owners.

App Store, Apple, Face ID, iPad, iPhone, Mac, macOS, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.

IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

Android, Chrome, Google, Google AdWords, Google Analytics, Google Chrome, Google Play, and YouTube are trademarks of Google, Inc.

LinkedIn is a registered trademark or trademark of LinkedIn Corporation and its affiliates in the United States and/or other countries.

Microsoft, MSN, Skype, and Windows are registered trademarks of Microsoft Corporation in the United States and other countries.

JavaScript is a registered trademark of Oracle and/or its affiliates.

[Topic 174254]

For beta testers

[Topic 174255]

About beta version

We would like to know your experience using some of our mobile products’ new features and invite you to be a beta tester. The beta version includes new features you can try before they are officially released.

Be aware that beta versions might be less stable than later versions officially released to the public. You might encounter problems such as app crashes, features that do not work properly, or unavailable services.

The beta version is free of charge. Please carefully read all of the beta version’s terms and conditions in the End User License Agreement.

You must use the app only in accordance with the functionality provided with the app version installed. To view the list of the beta versions you are using, go to the Google Play and tap Profile > My apps & games > Beta.

We appreciate your thoughts on our apps, so do not hesitate to leave your feedback.

[Topic 174256]

Beta and subscriptions

You must not connect beta version of Kaspersky Password Manager to a My Kaspersky account that only contains licenses that are not yet in use. Otherwise, the app will automatically switch to the premium version and your license will start expiring.

Check licenses on My Kaspersky

If you are already using the premium version of Kaspersky Password Manager, you can test the beta version in premium mode under the same license. Your license term, however, will not be extended for the duration of beta testing.

[Topic 174259]

Participate in beta testing

Before you start beta testing the app, please carefully read Beta and subscriptions.

To join beta testing,

go to the Google Play, visit the Beta version page and follow the instructions.

You are now a beta tester for Kaspersky Password Manager.

To start beta testing, update your app to a new beta version.

[Topic 184518]

Send feedback

You help us make our apps better and we look forward to receiving your feedback.

Leave your comments, likes, and dislikes on the Beta version page in the Google Play.

[Topic 174260]

Quit beta testing

To quit the beta testers group, do one of the following:

• Go to the app’s Google Play page and tap Quit in the beta testers section.
• Tap Quit at the Beta version page.