Kaspersky Managed Detection and Response
- Kaspersky Managed Detection and Response Help
- What's new
- About Kaspersky Managed Detection and Response
- Hardware and software requirements
- Architecture of Kaspersky Managed Detection and Response
- Interfaces of Kaspersky Managed Detection and Response
- MDR section in Kaspersky Security Center
- Setting up MDR Plug-in in Kaspersky Security Center
- Configuring MDR Plug-in
- Setting access rights in Kaspersky Security Center
- Viewing and editing the MDR settings in Kaspersky Security Center
- Using MDR Plug-in functions on a virtual Administration Server
- Using MDR functions in Kaspersky Security Center through a proxy server
- Changing the certificates to use MDR functions in Kaspersky Security Center with a proxy server or anti-virus software
- Hiding and showing the MDR features in Kaspersky Security Center
- Setting up MDR Plug-in in Kaspersky Security Center
- MDR Web Console
- Switching the interface language in Kaspersky Security Center
- Switching the language for notifications and reports in Kaspersky Security Center
- Switching the interface language in MDR Web Console
- MDR section in Kaspersky Security Center
- Activating Kaspersky Managed Detection and Response
- Deactivating Kaspersky Managed Detection and Response
- Deployment of Kaspersky Managed Detection and Response
- About the MDR configuration file
- Licensing
- Data provision
- About Kaspersky Security Network
- Monitoring dashboards in MDR Web Console
- Receiving summary information
- Receiving notifications
- Managing users
- Managing assets
- Managing incidents
- About the incidents
- Viewing and searching incidents in MDR Web Console
- Filtering incidents in MDR Web Console
- Creating custom incidents in MDR Web Console
- Viewing detailed information about incidents in MDR Web Console
- Response types
- Processing responses to incidents in MDR Web Console
- Auto-accepting responses in MDR Web Console
- Auto-accepting responses in Kaspersky Security Center
- Closing incidents in MDR Web Console
- Using Kaspersky Endpoint Detection and Response Optimum features
- Multitenancy
- Managing the solution through the REST API
- Scenario: performing token-based authorization
- Creating an API connection in Kaspersky Security Center
- Creating an API connection in MDR Web Console
- Editing an API connection in Kaspersky Security Center
- Editing an API connection in MDR Web Console
- Creating an access token in Kaspersky Security Center
- Creating an access token in MDR Web Console
- Working with the REST API
- Revoking a refresh token in Kaspersky Security Center
- Deleting an API connection in Kaspersky Security Center
- Deleting an API connection in MDR Web Console
- Known issues
- Contact Technical Support
- Sources of information about the solution
- Glossary
- Information about third-party code
- Trademark notices
Contact Technical Support > How to get technical support
How to get technical support
How to get technical support
If you can't find a solution to your issue in the Kaspersky Managed Detection and Response documentation or in any of the sources of information about Kaspersky Managed Detection and Response, contact Kaspersky Customer Service. Technical Support specialists will answer all your questions about installing and using Kaspersky Managed Detection and Response.
Kaspersky provides support of Kaspersky Managed Detection and Response during its lifecycle (see the application support lifecycle page). Before contacting Technical Support, please read the support rules.
You can contact Technical Support in one of the following ways:
- By visiting the Technical Support website
- By sending a request to Technical Support from the Kaspersky CompanyAccount portal
Article ID: 68247, Last review: Mar 9, 2025