How to delete the license from the application and then reapply it

Latest update: February 02, 2023 ID: 13829

Should you encounter activation errors such as "The key is already in use", we recommend deleting the license key from the application and activating the product once again.

Before deleting the key from the application, make sure you still have the activation code. You will not be able to reactivate the application without an activation code. To save your activation code, connect the application to My Kaspersky. See this article for instructions. Information about the license will then appear in the Licenses section of the My Kaspersky portal.

To delete the key and activate the application again: 

  1. Click License in the lower-right corner of the application window. The link may be named Subscription if you have a subscription licensing plan.

Opening the Licensing window in a Kaspersky application

  • To learn how to open the main application window, see this article.
  1. Click Show details.

Opening the detailed license information window in a Kaspersky application

  1. Click Bin icon.

Deleting the activation code before entering it again in a Kaspersky application

  1. Click Yes to confirm deleting the license.

Confirming license information removal in a Kaspersky application

  1. Click Enter activation code.

Opening the Activation window in a Kaspersky application

  1. Enter the activation code and click Activate.

The Activation window in a Kaspersky application

  1. Wait for the activation to complete and then click Finish.

Your Kaspersky application will be reactivated.

In case you get the error saying the key file is corrupted, try reinstalling the application. For instructions, see this article.

If the issue persists, contact Kaspersky customer service by choosing the topic and filling out the form.

Did you find what you were searching for?
Thank you for your feedback!