How to delete the license from the application and then reapply it

 

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How to delete the license from the application and then reapply it

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Latest update: February 11, 2020 ID: 13829
 
 
 
 

Should you encounter activation errors such as "The key is already in use", we recommend deleting the license key from the application and activating the product once again.

Before deleting the key from the application, make sure you still have the activation code. You will not be able to reactivate the application without an activation code. To save your activation code, connect the application to My Kaspersky. See this article for instructions. Information about the license will then appear in the Licenses section of the My Kaspersky portal.

To delete the key and activate the application again: 

  1. Click License in the lower-right corner of the application window. The link may be named Subscription if you have a subscription licensing plan.

Opening the Licensing window in a Kaspersky application

  • To learn how to open the main application window, see this article.
  1. Click Details.

Opening the detailed license information window in a Kaspersky application

  1. Click Delete.

Deleting the activation code before entering it again in a Kaspersky application

  1. Click Continue to confirm deleting the license.

Confirming license information removal in a Kaspersky application

  1. Click Enter activation code.

Opening the Activation window in a Kaspersky application

  1. Enter the activation code and click Activate.

The Activation window in a Kaspersky application

  1. Wait for the Activation Wizard to complete the required operations and then click Finish.

Your Kaspersky application will be reactivated.

If the issue persists, submit a request to Kaspersky technical support via My Kaspersky. Please include a detailed description of the issue. For instructions on how to use My Kaspersky, see the Online Help page.
 
 
 
 
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Useful references

About activation codes for Kaspersky products
Where to enter an activation code in a Kaspersky application

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