What to do if the license for your Kaspersky application did not renew automatically
Latest update: November 19, 2021
ID: 14710
Issue
You purchased a license with the auto-renewal feature enabled, but it failed to renew automatically.
Solution
- It may take up to 24 hours between the payment and the renewal of the expiration date in the application window. If 24 hours haven’t passed since payment, try checking the status again later.
- Update the license status manually. See the guide below.
- If the status update did not help, manually enter the activation code from the email you received after purchasing your license. See the guide below.
- Check if the payment was completed correctly. Make sure the payment details are valid. If you bank card has expired, update the payment data using the guide below.
How to manually update the license status
- In the application window, click License: expired.
- To learn how to open the main application window, see this article.
- Click Update the status.
The status in the License field will be updated.
How to renew the license for a Kaspersky application
- Find the activation code in the message sent to your email after purchase.
The activation code does not change by auto-renewal: use the same code you received after purchasing the license. If you lost the activation code, see the recovery instructions in this article.
- Click Show details.
- Tap
.
- Click Continue.
- Click Enter activation code.
- Enter the activation code from the message which was sent to your email when you purchased the license.
- Click Activate.
The license will be renewed.
What to do if your bank card has expired
If you bought the license via My Kaspersky:
- Disable auto-renewal. For instructions, see this article.
- Buy a new subscription for via the Kaspersky website.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.
Useful references
How to reactivate a Kaspersky application
How to change your payment details or email you specified when buying a license for a Kaspersky application
How to transfer a Kaspersky application license from one device to another
Where to enter an activation code in a Kaspersky application
About auto-renewal for Kaspersky solutions for home
