How to recover an activation code for a Kaspersky application without using My Kaspersky

Latest update: February 10, 2023 ID: 15405

If you didn't receive an email with the purchased activation code to the email address you specified when making the purchase, contact the store where you made the purchase.

You can recover your activation code without connecting to My Kaspersky in the following cases:

  • If you purchased the activation code in an online store. Find instructions below.
  • If you purchased a card with the code printed on it. In this case, contact Kaspersky Customer Service. Attach a screenshot of the license key window to your request. Find instructions below.
If you have a device where the Kaspersky application is activated, sign in to your My Kaspersky account from this application's interface, and activation code recovery will be fast and easy. See the guide in this article.

How to contact the store where the purchase was made


How to contact Kaspersky Customer Service

Did you find what you were searching for?
Thank you for your feedback!