If you have bought subscription for a Kaspersky application not in the Kaspersky store but from a third-party service provider, your subscription is renewed automatically. You can manage your subscription by contacting the provider.
When checking the status of your subscription through the Renew subscription status option, you may get the following errors:
The subscription status update error can also occur if you try to use the subscription as a reserve code when renewing the license.
To fix the error:
If the solution did not help, try using the recommendations from this article.
If the issue persists, submit a request to Kaspersky technical support by choosing the topic of your request.
In your request, please provide the following:
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