If you have bought subscription for a Kaspersky Lab application not in the Kaspersky Lab store but from a third-party service provider, your subscription is renewed automatically. You can manage your subscription by contacting the provider.
When checking the status of your subscription through the Renew subscription status option, you may get the following errors:
To fix the error:
If the solution did not help, try using the recommendations from this article.
If the issue persists, submit a request with a detailed description of the issue to Kaspersky Lab technical support:
In your request, please provide the following:
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