Subscription status update error

2018 Oct 24 ID: 10987

If you have bought subscription for a Kaspersky Lab application not in the Kaspersky Lab store but from a third-party service provider, your subscription is renewed automatically. You can manage your subscription by contacting the provider.

When checking the status of your subscription through the Renew subscription status option, you may get the following errors:

Your active subscription key is up to date.
Your service provider has not activated the subscription. Update the subscription status later or contact your service provider.
Subscription has expired. Please enter another activation code.

Causes

Solution

What to do if the issue persists

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Subscription status update error

Back to "Activation errors"

2018 Oct 24 ID: 10987

If you have bought subscription for a Kaspersky Lab application not in the Kaspersky Lab store but from a third-party service provider, your subscription is renewed automatically. You can manage your subscription by contacting the provider.

When checking the status of your subscription through the Renew subscription status option, you may get the following errors:

Your active subscription key is up to date.
Your service provider has not activated the subscription. Update the subscription status later or contact your service provider.
Subscription has expired. Please enter another activation code.