What to do if it is impossible to remove malicious software with a Kaspersky application
Do you want to prevent infections? Install Kaspersky Internet Security
In addition to antivirus protection, Kaspersky Internet Security provides protection of network connection, web camera, online payments, children from unwanted information, as well as the ability to block advertising banners, prevent data collection, search and install updates, delete unused applications.
If you have a Kaspersky application installed on your computer, open the application interface and check if there is a prompt to delete malicious software. If there is a Delete button, click it and wait until the process completes. If there is no such button, submit a request to Kaspersky technical support by choosing the topic and filling out the form.
If the infection on your computer blocks actions of a Kaspersky application or does not allow installation of a Kaspersky application, try doing the following:
- Use one of the following Kaspersky free tools to disinfect your computer:
- Boot your computer in Safe Mode to disinfect or delete the infected objects.
- Send the infected file to analysis through OpenTip.
How to delete temporary files and folders