What to do if it is impossible to remove malicious software with a Kaspersky application

Do you want to prevent infections? Install Kaspersky for Windows

If you have a Kaspersky application installed on your computer, open the application interface and check if there is a prompt to delete malicious software. If there is a Delete button, click it and wait until the process completes. If there is no such button, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.

If the infection on your computer blocks actions of a Kaspersky application or does not allow installation of a Kaspersky application, try doing the following:

1. Use one of the following Kaspersky free tools to disinfect your computer:
   • Kaspersky Rescue Disk
   • Kaspersky Virus Removal Tool
2. Boot your computer in Safe Mode to disinfect or delete the infected objects.
3. Send the infected file to analysis through OpenTip.

Useful references

How to delete temporary files and folders