What to do if it is impossible to remove malicious software with a Kaspersky application

 
 

What to do if it is impossible to remove malicious software with a Kaspersky application

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Latest update: June 03, 2022 ID: 1786
 
 

Do you want to prevent infections? Install Kaspersky Internet Security

In addition to antivirus protection, Kaspersky Internet Security provides protection of network connection, web camera, online payments, children from unwanted information, as well as the ability to block advertising bannersprevent data collection, search and install updates, delete unused applications.

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If you have a Kaspersky application installed on your computer, open the application interface and check if there is a prompt to delete malicious software. If there is a Delete button, click it and wait until the process completes. If there is no such button, submit a request to Kaspersky technical support by choosing the topic and filling out the form.

If the infection on your computer blocks actions of a Kaspersky application or does not allow installation of a Kaspersky application, try doing the following:

  1. Use one of the following Kaspersky free tools to disinfect your computer:
  2. Boot your computer in Safe Mode to disinfect or delete the infected objects.
  3. Send the infected file to analysis through OpenTip.
If the error persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.
 
 
 
 
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