"Cannot connect to My Kaspersky portal" error when installing a Kaspersky Lab product

 

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"Cannot connect to My Kaspersky portal" error when installing a Kaspersky Lab product

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Latest update: 2019 Aug 05 ID: 11103
 
 
 
 

Cause

Incorrect proxy server settings in the operating system.

Solution

  1. Make sure that you are installing the latest version of the Kaspersky Lab product.  
  2. Open Internet Explorer. To learn how to start Internet Explorer in Windows 10, see the instructions on the Microsoft support website. 
  3. Click Menu icon in upper-right corner and select Internet options from the drop-down menu.

Opening Internet Explorer Internet options

  1. Go to the Advanced tab and click Reset.

Resetting Internet Explorer settings

  1. Click Reset.

Resetting Internet Explorer settings

  1. Restart your computer.
  2. Try connecting to your My Kaspersky account once again.
 
 
 
 
 

What to do if the issue persists

 
 
 
 
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