How to request a refund for a Kaspersky application


General articles: Purchasing and licensing


How to request a refund for a Kaspersky application

Back to "Purchasing and licensing"
Latest update: December 26, 2019 ID: 14828

How to contact the seller

  • In case you purchased the code via the Kaspersky website or your My Kaspersky account, click this link and enter your order number and account password.
  • Alternatively, contact Digital River's customer service department through their self-service portal.

If you made your purchase via a different Kaspersky partner, you will need to contact them directly.

What information to provide

Before contacting the seller, please make sure you have the following information at hand:

  • The date of the purchase
  • Your full name
  • The e-mail address that you have used for the purchase
  • Order number from the confirmation e-mail
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