Error “Activation code is not suitable for this application" or “The entered activation code does not apply to this application”
Latest update: February 27, 2023
ID: 13770
When activating a Kaspersky application, you may get the error “Activation code is not suitable for this application” or “The entered activation code does not apply to this application”. Find possible causes and solutions for the error in the table below.
| Cause | Solution | |
|---|---|---|
| Your activation code applies to a different application. | See the guide below. | |
| You are entering the code issued in 2011 or earlier. | Submit a request to Kaspersky Customer Service by choosing the topic of your request. | |
| You are entering the code from the Kaspersky ONE application. | ||
How to start using the application compatible with your activation code
- Find the application that can be activated with your activation code. For instructions, see this article.
- Download the latest version of the application that corresponds to your activation code from the Kaspersky website:
- Install the latest version of the application and activate it with the code.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic of your request.