When trying to update the databases, you may encounter an error with checking the databases and application modules. In this case, in the Database Update window in the Last update field you will see the status "Failed". Click this status. In the Reports window you will see a line with the databases and application modules check error.
There are several possible reasons for the issue:
Try launching the database update again. If you encounter the same error, reinstall the application. To do so:
For instructions on how to find out what application is installed on your computer, see this article.
The application will be reinstalled and work-ready.
If the solution did not work, submit a request with a detailed description of the issue to Kaspersky technical support:
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