If database update fails with the error “Databases and application modules were not updated. Error connecting to proxy server”, follow the guide below to fix the issue.
If the error persists, submit a request to Kaspersky Lab technical support via My Kaspersky. Please include a detailed description of the issue.
For more information about My Kaspersky, see the Online Help page.
How to open Kaspersky Internet Security 2017How to update Kaspersky Internet Security 2017 databasesSupport Tools in Kaspersky Internet Security 2017How to export an update report to a file in Kaspersky Internet Security 2017How to open Kaspersky Anti-Virus 2017How to update Kaspersky Anti-Virus 2017How to export an update report to a file in Kaspersky Anti-Virus 2017Support Tools in Kaspersky Anti-Virus 2017How to open Kaspersky Total Security 2017How to update Kaspersky Total Security 2017 databasesSystem Watcher in Kaspersky Total Security 2017
Please let us know what you think about the site design, improvements we could add and any errors we need to eliminate
Thank you for submitting your feedback. We will review your feedback shortly.
Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.
Your suggestions will help improve this article.
