Kaspersky Endpoint Security automatically performs Threat Response actions in response to threats detected by Kaspersky Sandbox.
You can install and remove the application as well as remotely manage application settings in the Web Console using the Kaspersky Endpoint Security management plug-in via Kaspersky Endpoint Security policies.
For details about managing the Kaspersky Security Center Windows and Kaspersky Security Center Web Console, see Kaspersky Security Center Online Help.
To provide support in case of problems with Kaspersky Endpoint Security, Technical Support can ask you to create a trace file. The trace file allows step-by-step tracing of commands executed by the application and finding out at which stage the error occurs.
In addition, Technical Support may need more information about the operating system, processes running on the computer, detailed reports of application components.
As part of diagnostics, Technical Support may ask you to modify application settings:
All necessary information for performing the actions listed above (procedure, settings to be modified, configuration files, scripts, extra command line functionality, debugging modules, special utilities, and so on), as well as the scope of data that is collected for debugging purposes, will be disclosed by Technical Support. The collected advanced debugging information is stored on the user computer. Collected data is not automatically sent to Kaspersky.
The actions listed above must only be performed under guidance of Technical Support staff and following instructions they provide. Unsupervised modification of application settings in ways not described in this Help or recommendations of Technical Support can lead to slow-downs and faults of the operating system, reduction of computer security and compromise of availability and integrity of processed data.