Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears


Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears

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Latest update: September 07, 2021 ID: 14826

This article concerns:

  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security


Your Kaspersky application stops working unexpectedly, stops responding or "freezes"; when restarting the device, an error message appears stating that "Previous application launch failed".


Try to install the product once again. To do so:

  1. Download the installer from the Kaspersky website.
  2. Uninstall the current version of the application. See this article for instructions. In the Saving objects window, select the License information checkbox.
  3. Restart your PC.
  4. Run the installation file and follow the instructions in these articles:

The application has been reinstalled.


What to do if the error persists

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