What to do if your Kaspersky Lab application stops responding or stops unexpectedly

This article concerns:

• Kaspersky Internet Security
• Kaspersky Anti-Virus
• Kaspersky Total Security
• Kaspersky Security Cloud
• Kaspersky Small Office Security

Issue

Your Kaspersky Lab application stops responding or stops unexpectedly.

Solution

Try to install the product once again. To do so:

1. Download the installer from the Kaspersky Lab website.
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Security Cloud —  Family , Personal or Free
   • Kaspersky Small Office Security
2. Uninstall the current version of the application. See this article for instructions. In the Saving objects window, select the License information checkbox.
3. Restart your PC.
4. Run the installation file and follow the instructions in these articles:
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Security Cloud
   • Kaspersky Small Office Security

The application has been reinstalled.

What to do if the error persists