Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears

This article concerns:

• Kaspersky Internet Security
• Kaspersky Anti-Virus
• Kaspersky Total Security
• Kaspersky Security Cloud
• Kaspersky Small Office Security

Issue

Your Kaspersky application stops working unexpectedly, stops responding or "freezes"; when restarting the device, an error message appears stating that "Previous application launch failed".

Solution

Try to install the product once again. To do so:

1. Download the installer from the Kaspersky website.
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Security Cloud —  Family , Personal or Free
   • Kaspersky Small Office Security
2. Uninstall the current version of the application. See this article for instructions. In the Saving objects window, select the License information checkbox.
3. Restart your PC.
4. Run the installation file and follow the instructions in these articles:
   • Kaspersky Internet Security
   • Kaspersky Anti-Virus
   • Kaspersky Total Security
   • Kaspersky Security Cloud
   • Kaspersky Small Office Security

The application has been reinstalled.

What to do if the error persists