Error "License problem detected. We cannot verify that the databases comply with the End User License Agreement"

 
 

Error "License problem detected. We cannot verify that the databases comply with the End User License Agreement"

Back to "Update errors"
Latest update: August 05, 2020 ID: 7728
 
 
 
 

Problem

The error "License problem detected. We cannot verify that the databases comply with the End User License Agreement" appears upon database update attempt.

License problem detected. Cannot verify correspondence of databases to the End User License Agreement

Solution

  1. Check the system date and time. For the instructions, see this article.
  2. If the system date and time are correct, but the issue persists, reactivate the application with a valid activation code. For the instructions, see this article.
  3. If the instructions above did not help, reinstall the application. For instructions see below.

What to do if the issue persists

If the error persists, submit a request to Kaspersky technical support via My Kaspersky. Please include a detailed description of the issue.

 
 
 
 
 

How to reinstall a Kaspersky application

 
 
 
 
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