Error "We cannot verify that the databases comply with the End User License Agreement"

 

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Error "We cannot verify that the databases comply with the End User License Agreement"

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Latest update: September 07, 2021 ID: 7728
 
 
 
 

Problem

The error "We cannot verify that the databases comply with the End User License Agreement" appears upon database update attempt.

License problem detected. Cannot verify correspondence of databases to the End User License Agreement

Solution

  1. Check the system date and time. For the instructions, see this article.
  2. If the system date and time are correct, but the issue persists, reactivate the application with a valid activation code. For the instructions, see this article.
  3. If the instructions above did not help, reinstall the application. For instructions see below.

What to do if the issue persists

If the error persists, contact Kaspersky technical support by choosing the topic and filling out the form.

Technical support is not provided for Kaspersky Free. Try looking up a solution for your problem in our Community or create a new topic.

If you require full technical support, buy an antivirus solution for home, for example Kaspersky Internet Security.

 
 
 
 
 

How to reinstall a Kaspersky application

 
 
 
 
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Useful references

How to recover an activation code for a Kaspersky application
Where to find an activation code

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