Error "We cannot verify that the databases comply with the End User License Agreement"

 

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Activation errors
Installation errors
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Error "We cannot verify that the databases comply with the End User License Agreement"

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Latest update: August 08, 2022 ID: 7728
 
 
 
 

Problem

The error "We cannot verify that the databases comply with the End User License Agreement" appears upon database update attempt.

Solution

  1. Check the system date and time. For the instructions, see this article.
  2. If the system date and time are correct, but the issue persists, reactivate the application. For the instructions, see this article.
  3. If the instructions above did not help, reinstall the application. For the instructions, see below.

What to do if the issue persists

If the error persists, contact Kaspersky technical support by choosing the topic and filling out the form.

Technical support for Kaspersky Free is not provided. You can ask a question about your issue on our Forum or look it up in the existing topics.

If you want full technical support, buy and install a supported Kaspersky application for home.

 
 
 
 
 

How to reinstall a Kaspersky application

 
 
 
 
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Useful references

How to find the activation code for your Kaspersky application in My Kaspersky
Where to find an activation code

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