A Kaspersky Lab application will prompt you for your password when:

• Removing the application.

• Exiting the application.

• Changing the application settings or managing Parental Control or Backup and Restore. 

The computer user sets the password for accessing the application settings. 

Solution

If you don’t know or cannot remember your password, reset it. For instructions, see this article to reset it.    

The My Kaspersky is used for configuring Kaspersky Safe Kids, remotely managing protection and license renewal.  When you connect a Kaspersky Lab product to My Kaspersky, a window appears prompting you for your My Kaspersky account details. 

Solution

Enter your My Kaspersky account details. 

• If you have already registered with My Kaspersky, enter your email address and password and click Sign in. 
• Create a My Kaspersky account if you don’t already have one. For information on how to use My Kaspersky, please refer to the Online Help page.
• If you have registered with My Kaspersky but forgotten your account password, click Forgot your password?. Follow the instructions to recover your password. 

An access code is used in Kaspersky Safe Kids on a parent’s device. 

The user creates the access code during the initial setup of Kaspersky Safe Kids on a parent’s device. The Kaspersky Safe Kids access code is the same for all devices connected to the same My Kaspersky account.

Solution

If you have forgotten your access code, tap Forgot access code? and follow the instructions to recover it.  

A secret code is used in Kaspersky Internet Security for Android to restrict access to the app’s settings. 

The user sets the secret code in Kaspersky Internet Security for Android when setting up Anti-Theft or App Lock for the first time.

Solution

If you have forgotten your secret code for Kaspersky Internet Security for Android, follow these instructions to recover it. 

When you start Kaspersky Password Manager, you are prompted to enter your master password. The master password is used for protecting the data stored in Kaspersky Password Manager.

The user sets the master password during the initial setup of Kaspersky Password Manager.

Solution

If you have forgotten or lost the master password for Kaspersky Password Manager, you will not be able to access your data vault.

The master password cannot be restored, but you can create a new data vault. All data from the old vault will be lost.

The password for a data vault in Kaspersky Lab products is set by the user who creates the vault.

The password for a data vault cannot be recovered if lost. Delete the vault and create a new one.

The data vault will be deleted.