How to remove viruses from your computer before installing a Kaspersky Lab application

 

General articles: Before installation

 
 
 

How to remove viruses from your computer before installing a Kaspersky Lab application

Back to "Before installation"
Latest update: 2019 May 24 ID: 12781
 
 
 
 

This article concerns:

  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Security Cloud
  • Kaspersky Small Office Security
 
 
 
 

The following errors may occur during installation of a Kaspersky Lab application:

Causes

Causes for the errors may be the following:

  • Another antivirus solution installed on your computer.
  • Remaining files of deleted antivirus applications.
  • Malware infection.

In case of an error, the wizard will prompt you to download and run the Kaspersky Virus Removal Tool to eliminate the risk of virus infection.  

If the issue persists, follow the steps below.

 
 
 
 
 

Uninstall the existing antivirus software and try to install a Kaspersky Lab application once again.

 
 
 
 
 

Use Kaspersky Rescue Disk

 
 
 
 
 

What to do if the installation fails

 
 
 
 
 

What to do if you can't update your Kaspersky Lab application to the latest version

 
 
 
 
 

Recommendations after installation

 
 
 
 
Was this information helpful?
Yes No
Thank you
 

 
 

How can we improve this article?

Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.

Submit Submit

Thank you for your feedback!

Your suggestions will help improve this article.

OK