How to save your Kaspersky license before reinstalling the operating system
This article concerns:
- Kaspersky Basic, Standard, Plus, Premium
- Kaspersky Anti-Virus
- Kaspersky Internet Security
- Kaspersky Total Security
When you reinstall the operating system, a Kaspersky application is removed from your computer along with the license or subscription information. To avoid losing the information and maintain computer protection, we recommend that you connect your application to My Kaspersky before reinstalling the operating system. For instructions, see this article.
If you cannot find the activation code or connect the application to My Kaspersky, see the guide below.
If you have already reinstalled the operating system and lost the license or subsription information, see this article for instructions.
How to find your activation code for Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security
The following options are available depending on where you bought the application:
- In the Kaspersky online store — you can find your activation code in the message sent to your email address used for the purchase.
- On a CD — you will find your activation code on the Quick Start Guide inside the box.
- As a renewal card offline — you will find the code on the renewal card.
- Via My Kaspersky — you can find the code on the Subscriptions tab in the Activation code field (also works for Kaspersky applications purchased elsewhere and connected to your My Kaspersky account).
If you didn’t manage to find your activation code, restore it using the screenshot with the license key. See the guide below.
How to find your activation code for Kaspersky Basic, Standard, Plus, Premium
You don't need an activation code for Kaspersky Basic, Standard, Plus, Premium. For details, see this article.
If the activation code was used at least once or purchased on the Kaspersky website, it would be stored on My Kaspersky. After reinstalling the operating system, you just have to connect your application to My Kaspersky.
If the application is already activated, but you cannot connect to My Kaspersky or you need to learn your activation code, take a screenshot of the window with the license key and contact Kaspersky customer service by choosing the topic of your request. See the guide below.
How to restore your activation code using the Licensing window screenshot for Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security
If the application is activated but you cannot connect it to My Kaspersky, take a screenshot with the license key.
- In the main application window, click License.
- To learn how to open an application, see this article.
- Click Show details.
- Take a screenshot of the window that opens.
- If you are not sure how to take a screenshot, see this article.
- Submit a request to Kaspersky customer service by choosing the topic of your request.
Please describe your problem in detail and attach the screenshot.
How to restore your activation code using the license screenshot for Kaspersky Basic, Standard, Plus, Premium
If the application is activated, but you cannot connect it to My Kaspersky, take a screenshot of the window with the license key.
- In the main application window, open your profile.
- To learn how to open the main application window, see this article.
- Click Details.
- Take a screenshot of the window that opens.
If you are not sure how to take a screenshot, see this article.
- Submit a request to Kaspersky customer service by choosing the topic of your request.
Please describe your problem in detail and attach the screenshot.
How to restore your activation code without a screenshot
If you didn’t manage to take a screenshot of the window with the license key, submit a request to Kaspersky customer service by choosing the topic of your request.
