What to do if a Kaspersky application prompts you to decrease the license term

 
 

What to do if a Kaspersky application prompts you to decrease the license term

Back to "Activation errors"
Latest update: February 10, 2020 ID: 13384
 
 
 
 

This article concerns: 

  • Kaspersky Anti-Virus
  • Kaspersky Internet Security
  • Kaspersky Total Security
 
 
 
 

When activating a Kaspersky application, you may see a window prompting you to enter the previous activation code or, alternatively, dercease the license term.

Users who have already purchased an activation code for Kaspersky Anti-Virus, Kaspersky Internet Security or Kaspersky Total Security can purchase a new activation code at a discount. For this reason, each time you try to activate a Kaspersky application on your computer the application will check your computer for previously used activation codes: 

  • In case the information about the previous activation code is found, the license term gets extended for a full period.
  • In case the application was unable to find the needed information, you will see a window prompting you to enter the previous activation code manually. Select the Enter the previous activation code check box, enter the previous activation code and then click Register and continue.

An error message in a Kaspersky application

If you enter a code that corresponds to a Kaspersky product activation code, the license term gets extended for a full period.

You will encounter an error if there is an issue with the code you have entered:

  • The code is invalid
  • The code is blocked
  • The code was not found by the activation server
  • The code is not applicable in the region where the renewal is performed
  • The code has already been used for renewal
  • The code was issued as a promo campaign for free

In this case, select the I agree to decrease the license term check box and click Register and continue.

The application will activate the license with a shorter term.

 
 
 
 
 

Where to look for the previous activation code

 
 
 
 
 

How to tackle related problems

 
 
 
 
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