General recommendations for solving database update issues in Kaspersky applications

 
 

General recommendations for solving database update issues in Kaspersky applications

Back to "Update errors"
Latest update: August 10, 2022 ID: 13285
 
 
 
 

This article concerns:

  • Kaspersky Basic, Standard, Plus, Premium
  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security
 
 
 
 

Issue

Automatic and scheduled updates don’t start. After an attempt to run an update manually, you get the following: 

  • The main window is red or yellow.
  • The “Protection is at risk” or “Protection may be at risk” notifications in the main window.
  • “Databases are out of date” or “Databases are extremely out of date” warnings in the Database update window.

Solution

Step 1. Check the settings of a Kaspersky application

  1. Turn off Gaming mode and the “Disable scheduled tasks while running on battery power” option. See the guide for the following applications:
  2. Disable the “Limit traffic on metered connections” option. See the guide for the following applications:
  3. Disable the use of proxy server. See the guide for the following applications:

Step 2. Check the computer settings.

  1. Check if the system date and timezone are correct. For instructions, see this article.
  2. Check if the DNS service works correctly. If the service is not running, restart it. For instructions, see this article
    If the DNS service is working, but the issue persists, try entering the address of a different DNS server. For instructions, see this article.
  3. Reset proxy server settings in the operating system. See this article for instructions. 
  4. Check the availability of Kaspersky Lab update servers. To do this, click any of the links in server address list. If the server page is successfully downloaded, the the Kaspersky Lab servers are accessible.

What to do if the solution didn’t help

  1. Find the name of the update error. See the guide for the following applications:
  2. Contact Kaspersky technical support by choosing the topic and filling out the form.
 
 
 
 
 

How to disable Gaming Mode and Battery Saver in Kaspersky Basic, Standard, Plus, Premium

 
 
 
 
 

How to disable the Limit traffic on metered connections and the Gaming mode feature for Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Small Office Security

 
 
 
 
 

How to disable the “Limit traffic on metered connections” option in Kaspersky Basic, Standard, Plus, Premium

 
 
 
 
 

How to disable the Limit traffic on metered connections feature for Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Small Office Security

 
 
 
 
 

How to disable the use of proxy server in Kaspersky Basic, Standard, Plus, Premium

 
 
 
 
 

How to disable the use of proxy in Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Small Office Security

 
 
 
 
 

Where to find the name of the update error in Kaspersky Basic, Standard, Plus, Premium

 
 
 
 
 

How to find the name of the update error for Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Small Office Security

 
 
 
 
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