How to collect traces for Kaspersky applications
Latest update: March 04, 2024
ID: 12797
To troubleshoot issues you might experience while using Kaspersky applications, Customer Service and Technical Support engineers may ask you to send trace files. Below you will find the links to detailed instructions on how to collect traces for Kaspersky applications.
Applications for home
For Windows
- Kaspersky Standard, Plus, Premium
- Kaspersky Internet Security
- Kaspersky Anti-Virus
- Kaspersky Total Security
- Kaspersky Security Cloud
- Kaspersky Password Manager
- Kaspersky Secure Connection
- Kaspersky Safe Kids
For Mac
Applications for business
Below is the list of Kaspersky business applications which protect devices against malware.
For workstations and mobile devices
- Kaspersky Endpoint Security 11, 12 for Windows
- Kaspersky Endpoint Security 11, 12 for Mac
- Kaspersky Endpoint Security 11, 12 for Linux
- Kaspersky Endpoint Security for Android
- Kaspersky Embedded Systems Security 3
- Kaspersky Embedded Systems Security 3 for Linux
- Kaspersky Small Office Security 8, 7
For mail and collaboration servers
- Kaspersky Secure Mail Gateway
- Kaspersky Security 9 for Microsoft Exchange Servers
- Kaspersky Security for Linux Mail Server 8.0
For file servers and storages
- Kaspersky Security 11 for Windows Server
- Kaspersky Small Office Security 8, 7
For virtual environments
- Kaspersky Security for Virtualization 6 Agentless
- Kaspersky Security for Virtualization 5 Light Agent
For Internet gateways
- Kaspersky Web Traffic Security 6
Industrial solutions
Free tools
Below is the list of free applications which protect devices against malware.